[bobdonnell]

Frontier advertising a fully-refunable fare.
I cancelled the above the flight on 8/12/2010 as of 8/6/2010 I will not have received my refund.

In an age when they took my $800 in a nano-second waiting almost a month to receive a refund in theft of my property.

The DOT may wish to consider protecting the consumer against such predatory practices.

Shame on Frontier! First and LAST attempt with these crooks.

[Jetliner]

Check with your bank first. It's not unusual for the banks or credit processors to drag their feet when refunding money. When the agents do a refund in the system, it's done as far as the airline is concerned. They have no further control over what happens after that point.

[bobdonnell]

I spoke with the airline's customer service department who said the transaction would go to their bank for processing on Tuesday the 7th. That it could take another 3-4 days to process on their end.

There is no apologizing or fobbing this off on their bank... it is Frontier delaying for cash flow.

I take credit cards in my business and can process a refund (and have) in 30 seconds.

This is plain old-fashioned theft. Do not fly Frontier or any other airline that treats their customers in this manner!

[The_Judge]

Agreed....you can process the refund in 30 seconds. I've done the same.
What I think Jetliner is saying is that YOUR bank or credit card company may have not shown the credit to you yet. That is why he suggested calling them and checking. Also, call the airline to see if it's been processed yet. Some airlines allow you to check the status online as well. See if you can do that.

[jimworcs]

BobDonnell said...

I spoke with the airline's customer service department who said the transaction would go to their bank for processing on Tuesday the 7th. That it could take another 3-4 days to process on their end.

The_Judge said....

Also, call the airline to see if it's been processed yet. Some airlines allow you to check the status online as well. See if you can do that.

Er...!

This practise is endemic. Businesses who have systems in place to take your money immediately, but suddenly find that the technology only seems to work one way and refunds take weeks. The truth is, it is done for cashflow purposes and is another area which needs to be regulated. Ryanair are the worst of all for this.

[The_Judge]

Originally Posted by jimworcs

Ryanair are the worst of all for this.

What!!! I'm shocked. Somebody is worse than DL in a catagory??

[jimworcs]

Delta aspire to be as hostile to customers as Ryanair, but they are hampered by some older staff who havn't had the "hostility" training

[cortney]

its taken me 2 months to get refunded with some purchases (not airline tickets) from capital one before...it could take time

[jimworcs]

Quite right, other companies are also guilty of this, however there is a difference. Generally, if you are seeking a refund of a product or service, the company may have to check the item has been returned in a satisfactory condition, etc. However, the reason you pay a fortune for these tickets is only because they are fully refundable, there is no difference in the product delivered. Therefore, airlines have a particularly responsibility to refund promptly.