[BQ]

ON JULY 7 2007 MY FAMILY AND I TRAVELED TO GUATEMALA CITY WITH AA FLIGHT, THE FLIGHT ITS SELF WAS PLEASANT. UPON ARRIVAL IN THE AIRPORT THE LOCK OF MY LUGGAGE WAS GONE, ALL IT CAME TO MIND WAS THAT MAYBE CUSTOMS HAD TO CHECK IT FOR SECURITY REASONS. WELL WHEN I ARRIVED TO MY HOMETOWN AND WENT TO OPEN IT, TO MY SURPRISE IT WAS THAT MY PERSONAL BELONGINGS HAD DISSAPEARED ALONG WITH NIGHTCREAMS AND PERFUMES... I WAS VERY UPSET, BUT I THOUGHT TO MYSELF "WHAT CAN I DO NOW".. I JUST THOUGHT I SHOULD FORGET ABOUT IT AND JUST ENJOY MY TRIP. WELL WHAT REALLY DID IT WAS ON MY RETURN TRIP TO TORONTO ON JULY 21 2007 ON ANOTHER FLIGHT WITH AA... UPON ARRIVAL AT PEARSON AIRPORT NO LUGGAGE APPEARED THEY WERE ALL MISSING, THE PERSONAL FROM AA AT THE AIRPORT WERE NOT NICE AT ALL AND JUST TOLD ME TO RELAX THAT SOONER OR LATER THEY WOULD APPEAR. THANK GOD THEY DID THE FOLLOWING DAY, THEY WERE DELIVERED TO MY HOME "WHICH I THANK THEM FOR" BUT I NOTICE THEM BEING SO EMPTY.... THATS WHAT DROPPED THE LAST DROP FROM THE GLASS. I WAS AND AM TILL THIS DAY VERY UPSET, MY SON'S EYE GLASSES WERE STOLEN AS WELL AS THEIR RUNNING SHOES AND A BUNCH OF STUFF FROM THEIR SUIT CASE, AND MINE AGAIN THEY WENT THROUGH MY BAGS AND PICKED AND CHOOSE WHAT THEY LIKED... "I DON'T UNDERSTAND HOW THEY ALLOW EMPLOYEES TO DO THIS, I MEAN THIS IS NOT FAIR AT ALL... I CONTACTED AA RIGHT AWAY AND THEY SEEM NOT TO CARE, THEY PROBABLY THINK ITS A SCAM OR SOMESORT OF A LIE........WELL HELLO IT AIN'T AND IS SICKNING THIS GOES ON, I MEAN WE ALL PAY GOOD ENOUGH MONEY TO THIS AIRLINES TO TRAVEL, AND NOT TO GET ROBBED!!! MY LETTER OF COMPLAINT HAS BEEN MAILED TO THEM AND I HAVEN'T EVEN RECEIVED AN APOLOGY LETTER.. I JUST HOPE THAT WHICHEVER EMPLOYEE DID THIS ENJOYS EVERY LITTLE THING THEY STOLE FROM MY KIDS LUGGAGE, SPECIALLY THE EYE GLASSES. DON'T HAVE THE WORDS TO EXPLAIN HOW SICK I FEEL FROM TRAVELING WITH AA.

[Corbel]

now, im not sticking up for AA, but it very well could have been security that stole your stuff. once the bag is checked it goes through security, AA doesn't touch it. your son or you should have carried his eye glasses with him (since he needs them). AA customer service should have been more nice, and i'm glad you got your bags back.