Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Canceled / Delayed / Overbooked Air China refund

Tools...

Thread Tools

Display Modes

Oct 17, 2010, 2:06 AM

ulladulla1 ulladulla1 is offline

Join Date: Oct 2010

Posts: 1

Air China refund

On 27 August we applied through jetabroad in Sydney to cancel our flights to china as I was starting a new job and would not be able to get holidays. I was told 4-12 weeks for refund. It is now 12 weeks and have not heard a word from the air line or the travel agency. At this stage I would have had the holiday and been back for 2 weeks. They say it has to be calculated manually!! In this day of computers I do not think so. It is just a ploy to hold on to our maney as long as they can to invest it in the short term and gain the interest.
Unhappy

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Air China Charging for sporting gear	1AgainstAirChina	Other Airline Complaints	4	Sep 9, 2010 10:07 AM

All times are GMT. The time now is 9:26 PM.

Canceled / Delayed / Overbooked Air China refund

About Us

AirlineComplaints.org

Advertising