[Oscar07]

American Airlines, this happend twice: I book a flight Chicago-Frankfurt months in advance to make sure I get the good price and the diect flight which is very important to me. Then I get a second confirmation several month later that has cancelled my 8 hour flight and rebooked me on 13 hour flight via Dallas. On the phone AA offered to reimburse the money.

If I purchase a ticket that much closer to the date of the trip I pay hundrets of dollars more. My request to book me on a diffent carrier was rejected because non of their alliance partners flies directly. So, either I pay some hundrets $$$ for a different flight or fly Chicago-Dallas-Fankfurt and try to reschedule the appointments I have through the time I am in the air now. feels like ordering a car and they deliver a bike. If that happens once it's upsetting but if it happens twice within one year it's just TOO MUCH!
Customer care in my eyes would be to offer a voucher for a direct flight with a carrier outside of their group.