[Smarmy Bastard]

Platinum preferred here. 400,000 miles in the past four years. I know how to travel.
Booked RT PHX-MSP, got 11D (exit row aisle) both directions. Three days before departure they moved me to 17C. When I called to inquire I was told 'we dont know why'. When I asked if other seats were available I was told I could move to 6C for $35 since it was a 'choice' seat. When I asked why wouldnt they just move me there since they bumped me from the exit/aisle I was told they were not allowed. When I asked who was, I was told no one. they dont let us do that.

Last time I flew they wanted $7 for a blanket.

Seriously, I am switching to Southwest where I can at least fight an old lady for an exit row instead of being treated like I dont matter. I only have 200k miles left to spend and when thats done someone else gets my business. I have had it.

It is no wonder to me so many airlines are failing. All of the CS agents I spoke to were wonderful understanding and apologetic. The problem is with Management trying to get every dollar and forgetting that people expect at least some basic level of service for that dollar.

[jimworcs]

I hope you follow through on this... until people start abandoning the high cost/low service airlines such as Delta and US Airways, they will continue to abuse their customers. Southwest at least has the benefit of being low cost and has a customer friendly culture. US Airways and Delta are just plain hostile and arrogant.

[Gromit801]

And with United and US Air talking merger, it's only going to get worse.

Be careful with SWA, they have LOTS of hidden fees, and don't play well with any other airlines. In other words, they have no partnerships with anyone. That has been a problem with SWA passengers who get bumped.

[sfrinnj]

Us Air has changed my seats twice this year in business class at full ticket price. The first time in April on a flight to Amsterdam at least my husband and I were moved together. Now I have another flight coming up in October and have to make an 8 hour flight without my husband...he was moved. A supervisor said they could not go into another person's file and change their seats. I said well someone went into mine and changed my husband's seat. She had no answer. She told me I could see what they could do at the airport, but since the flight is full I would guess nothing. I am an antsy flier and move and walk all night, guess the single person they put in my husband's seat is going to be ******. I have other choices to fly and will certainly not fly US Air in the future. They will lose a lot of money from me.

[jimworcs]

Good... and I hope you will write to them and tell them why you will no longer fly with them. The key is to mean it when you say you won't fly them again.

[sfrinnj]

My husband emailed all the top executives. Their email addresses were provided by a reporter from the Philadelphia Inquirer that my husband also emailed. The only response (big surprise) was from the original customer service complaint, but big surprise when we checked today we were moved again, and at this time we are in totally different seats but together. Will see how many more changes before next month. Wonder who authorized this change? But at the moment we got what we wanted, to sit together.

[jimworcs]

One of the the things that is most irritating is having been told "this can't be done"... it then gets done.. that just exposes them as liars in the first place. Delta seriously needs to look at best practice for customer service... they spend far too much time fixing things that should have been dealt with first time.

[The_Judge]

Better than the reverse, saying it can be done and then it doesn't get done. Liars or not, get this experience over and don't use this airline again.

@jimworcs.........sorry, Jim. Can't blame THIS one on DL. It's a US Airways complaint.

[jimworcs]

Sorry, when you discuss bad customer service, I have a pavlovian response to blame Delta.....