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#1
May 2, 2011, 7:51 PM
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Southwest flight 1919
Terrible service. Was typing on my laptop when stewardess asked me what I wanted to drink. I politely asked, "What kind of juices do you have?" She replied, "The menu is in your seat pocket, sir", then turned away to take someone else's order. Unbelievable.
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#2
May 2, 2011, 8:37 PM
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 My goodness, I'm surprised you controlled yourself. I suggest a letter to their Customer Care office as well as a DOT complaint. Both addresses can be found on this site from the menus above.
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#3
May 3, 2011, 4:54 PM
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Thanks. Will do.
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#4
May 3, 2011, 6:12 PM
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It s scandalous. Have you considered the media and a lawsuit?
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#5
May 3, 2011, 6:56 PM
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No - just going the social media route for now. I wrote to their customer service department. If I don't hear back with a suitable response / apology, I'll consider escalating.
It's just ridiculous that these types of things happen on such a consistent basis these days. |
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#6
May 4, 2011, 4:20 PM
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It's so hard to recognize naked sarcasm.
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#7
May 4, 2011, 5:33 PM
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Gotta be a put on.
This reminds me of a guy I was behind in Tampa after dozens of flights were cancelled because aircraft couldn't get in because there was weather in Miami. This dude was out of his mind and the guy behind the counter asked him, "what would you have me do sir?". The customer responded, "I would have you get me and my wife a GD airplane now!". Me and the counter guy cracked up laughing. Which only offended Mr. Nutso. They just don't have any sense of their surroundings. It is all about them. But at least his bags flew for free... |
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