[stephgreer]

I saved...planned...and scheduled a cruise, and airfare. I paid in full...arrived at LIT airport at 415am, flight was to leave at 6am. At aporx 555am, they announced a delay....at apprx 630, called us to stand in line over an hour just to announce that the flight was cancelled. After not 1 BUT 3 scheduled flights, I didnt get to Maryland, so I missed my cruise, which cost me $2,024.16....I did all that I was to do, so why is it that I lost?????? Because American Airline failed to provide services.

And they even kept my $50.00 baggage fees, why...I didnt fly anywhere!!!

ALL I want is for American Airlines to be fair...I lost because of YOU!! BUT its the customers that keeps you in business....BUT yet you all are unforgiving, have a heart. What if it was you??

[azstar]

They are required to refund your airfare and baggage fees if they cancelled a flight and you didn't travel. Hopefully, you bought trip cancellation insurance for your cruise. If you did, the insurance will probably reimburse you.

[stephgreer]

Unfortunately, I didnt....had I been told about it YES. I was told by the travel agent that I could purchase insurance in the event of jury duty, sudden hospitalization, NEVER anything about delays/cancellation. I dont know why I thought that a travel agent was working for my best interest..duh!! ...BUT its pretty sad anytime people fail to inform you...BUT will gladly take your money, then get a sudden case of "didnt we discuss that". BUT I will say that the travel agent, didnt have us to pay $140.00 in gratuities up front(for the cruise line)...ground tranfers of $50.00 per person(2)(for the cruise line). I guess so that she could keep getting her FREE cruises.

Originally Posted by azstar

They are required to refund your airfare and baggage fees if they cancelled a flight and you didn't travel. Hopefully, you bought trip cancellation insurance for your cruise. If you did, the insurance will probably reimburse you.