[Wilson]

What a horrible ordeal! April 19: checked our bags & were waiting at the gate for a flight that was supposedly cancelled the night before. The four of us were directed by 3 different delta employees & were never told our flight was cancelled. Nothing was posted on the flight directory either. We couldn't get on another flight that day & our cruise ship left without us. A supervisor informed us we could get a flight the next day to Ft. Lauderdale. Were we supposed to swim after our ship? Every employee we spoke with with the exception of 1 was very rude and unhelpful. We had to rebook and take a flight on April 21 to catch up with our ship. 2 days of our cruise lost. When we arrived at the airport on April 21 we were told since we only had an email & not a paper ticket we could not get on that flight. Only after requesting a supervisor were we assisted. A nightmare from start to finish! This was my first and last experience with delta. Save yourselves major headaches and fly another airline.

[jimworcs]

That's the Delta experience... Monopoly with arrogant, hostile staff who could care less

[2bcontinued]

Late June 2011, my wife and & I and another couple had flown into JFK from Copenhagen on DL0119. Arrived almost on time and after being on our feet for about 20+ hours, we had a 3 hour layover. So we decided to get something to eat, after which went to gate 16 for our 1 hour connection flight to IAD. Surprise, it's canceled and without any announcement. Surprise, there's no gate agent, only the flight board with the big red letters. Surprise. (not really)..Delta is absolutely no help. They claim it's an ATC cancelation. I didn't know ATC flew their planes.. They kept repeating this mantra, which by the way, relieves them of any responsibility to the passengers.
After verbally beating them, they agreed to give us food & hotel vouchers. The food vouchers were at least worth something ($6.00 each) The hotel voucher was merely a ruse to get us away from the counter and delivered into the hands of one of their "Partners in Crime" ...Meegans Services, in the basement of JFK charged us $250.00 for a hotel room. After this ordeal was over, I checked on the online room rate for the sasme place and it was $97.00/night. So what did Delta pay for? I think they probably got a kickback. The one thing that was vouched for, is that Delta is by far, the worst in the business.
By this week, I know about 10 people that won't ever fly on them... Delta...you're your own worst enemy!....