[chopperlcmc]

Just spent hours trying to work out an unfortunate situation. My fiance and I were scheduled to fly to Eleuthera in the Bahamas for our honeymoon on Sept. 11th but hurricane Irene did alot of damage to the islan. We received an email from the people we were renting from. It stated that the house they own, the one we rented, was severely damaged and un-inhabitable. They were sending us a full refund. We responded with, "Our thoughts and prayers are with you and the folks who live on the island of Eleuthera".

Now.... We try to explain the situation to the representative(s) from AA customer service and they would not sympathize with us. Would not give us a refund. They offered to give us a credit for the purchase amount providing we pay an additional $300.00 for fees. We had absolutely no control over the storm that leveled the island. We didn't just up and cancel our flight. We are faced with finding a new honeymoon destination 2 weeks before our wedding and that probably wont happen because of the lack of time. I now have Bridzilla on my hands thanks to American Airlines and their lack of compassion. The Rep. we dealt with was so uncaring, cold and callous it blew me away. I asked the gentleman what his name and employee number was and he said in his heavy Russian accent: "Jack Smith", I said.... you don't sound like any Jack Smith I have ever known!

Anyway, we have gotten nowhere with AA. They said we can have a credit for our $1200.18 tickets for the additional amount of $300.00 totalling $1500.18, we have no destination, they told us we (AA) are still flying in to Eleuthera on the 11th of Sept. and that we could still fly in too and stay in a hotel! That is what Jack Smith from Russia told us! Can you believe it?

So... we are in debt for a service we did not receive and AA doesn't care. They just want their money and then some! I will never, ever fly with them again.