[mortified]

I recently was traveling from Ohio and had a connection in Philadelphia, after hours of being told we would be delayed they had us move terminals to get on another plane.

There were two middle aged female customer service agents that was suppose to be there to serve us, only to be total ....... there really isn't words to describe how terrible they treated everyone.

They had no sympathy for anyone. They gave us weather excuse to our destination, when we knew that wasn't correct by contacting our destination weather area.

They raised there voices, at people and treated them like idiots. There was nothing offered to compensate, only a couple of people.

I have never been so apalled in my life. I will never travel this airline due to the lies, and treatment from these two women!!

[screennamie]

No manners?! and how were the other passengers treating them? Previous flights or around the gate. Golden rule

[chriscolombo]

What exactly did these two "middle aged" gate agents do? Also, weather delays often have nothing to do with your arrival or departure city. It has to do with where the aircraft is coming from. For example, you could be in Tampa waiting to go to Houston. Beautiful day, clear skies in both cities. However, if your plane is coming from New York, there might be a snow storm there delaying your departure. Sounds like the gate change was to accommodate you on a substitute aircraft. Had you waited for the inbound flight to arrive, you might have been there far longer. Regardless, without specifics it sounds like the airline did the right thing. They informed the passengers of the weather delay, found a substitute aircraft, and got you all on your way. If you arrived within four hours of your scheduled arrival time, then the airline did its job.