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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Frequent Flyer Program No mile for flight!

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Jan 19, 2012, 4:03 PM

wowc8

Join Date: Jan 2012

Posts: 3

No mile for flight!

Hello,

I am so fed up with not getting a reply from Etihad about my miles flown between Chicago to Abu-Dhabi, and Abu-Dhabi to Sri Lanka. I've been emailing their "Claim Missing Miles" customer support for three weeks now and have not received one single reply from them. I've sent a total of three emails out, one for each week that I hear nothing from them. Etihad only gave me miles for my trip back from Sri Lanka, but not my mile traveling to Sri Lanka. I am missing a total of 9822 miles on my account and with no one to help, I don't see any reason to ever take this airline again. This is a yearly trip for me, but my first time on Etihad.
Thanks!

Last edited by wowc8; Jan 19, 2012 at 4:05 PM.

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Frequent Flyer Program No mile for flight!

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