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Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Frequent Flyer Program Breach of contract?

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Feb 21, 2012, 4:18 PM

GeneAS

Join Date: Feb 2012

Posts: 1

Breach of contract?

We booked two MFR/VIE RT with United late last year. Confirmation email clearly states we will earn miles on all legs of trip and shows UA flight numbers for each leg. Dulles/Vienna leg given to partner Austrian Air. Mileage on partner Austrian Air on Dulles/Vienna leg not credited even though confirmation says award miles. Repeated appeals denied saying Austrian Air doesn't give Mileage Plus credit for our ticket class. What to do?

WASH/DULLES to VIENNA departing Tuesday, October 18

UNITED 6712 * Depart:
WASH/DULLES 5:25 PM
Arrive:
WED 19 OCT
VIENNA 8:30 AM
Seat(s): 34A,35A NONSTOP
Equip: 767
Award Miles**: ***** ECONOMY
In-Flight services: MOVIE
Meal: BREAKFAST

* OPERATED BY AUSTRIAN AIRLINES AS OS94
PLEASE CHECK-IN AT AUSTRIAN AIRLINES

VIENNA to WASH/DULLES departing Tuesday, November 8

UNITED 6711 * Depart:
VIENNA 10:25 AM
Arrive:
TUE 8 NOV
WASH/DULLES 2:35 PM
Seat(s): 23A,24A NONSTOP
Equip: 767
Award Miles**: ***** ECONOMY
In-Flight services: MOVIE
Meal: SNACK

* OPERATED BY AUSTRIAN AIRLINES AS OS93
PLEASE CHECK-IN AT AUSTRIAN AIRLINES

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Frequent Flyer Program Breach of contract?

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