[AA Sucks]

AA Customer Service personnel go out of their way NOT to assist. They are extremely rude (Jill Smith from Raliegh). I'm a frequest flyer and utilize AA several times a month. After dealing with ignorant and inadequate staff members (Jill Smith) who obviously lack gray matter, I will now be requesting that AA be taken off my list of preferred carriers.

I'm not surprised they had to file for Chapter 11. If they run their othr departments the same way they run their customer service department, they deserve to go broke. The way they RAPE customers they should have plenty of funds. Well, not everyone is STUPID, AA. You just met your match. Actually, I'm above you. Unfortunately, you do not have anyone on your staff that can match my intellect. I know this as I spoke with severl of them today. Ever thought about hiring people who actually graduated from high school?

I will utilize AA until I burn through my frequent flyer miles. Then no longer will I fly on their puddle jumpers!

[screennamie]

Originally Posted by AA Sucks

AA Customer Service personnel go out of their way NOT to assist. They are extremely rude (Jill Smith from Raliegh). I'm a frequest flyer and utilize AA several times a month. After dealing with ignorant and inadequate staff members (Jill Smith) who obviously lack gray matter, I will now be requesting that AA be taken off my list of preferred carriers.

I'm not surprised they had to file for Chapter 11. If they run their othr departments the same way they run their customer service department, they deserve to go broke. The way they RAPE customers they should have plenty of funds. Well, not everyone is STUPID, AA. You just met your match. Actually, I'm above you. Unfortunately, you do not have anyone on your staff that can match my intellect. I know this as I spoke with severl of them today. Ever thought about hiring people who actually graduated from high school?

I will utilize AA until I burn through my frequent flyer miles. Then no longer will I fly on their puddle jumpers!

LOL! I understand you're upset and venting but proof read before you post that you're genius.

[jimworcs]

What did they actually do that so angered you AASucks?

[stevewilliams]

I am a president of a transportation company and use AA to travel to Miami Florida.Frankly I dont know why i continue to do so as I have had too many problems with them in the past two years.
Speaking only over the past 2 weeks only, I was in Miami flying home and had booked a regular seat. Arriving at the airport, I was polite and asked I assumed was a host, (standing at the entrance to first class line)"Excuse me sir, I have problems up grading to first class,can you help me?" I was answered extremly sarcastically, "Go to the regular counter, I cant do anything for you or try a machine" The tone of the voice was sarcastic, as if I was bothering him. I challenged him and said straight to his face," Can you please tell me why you have to answer like im bothering you, and with that sarcastic attitude? Do you like your job? If you dont, look for another one because I wont take that kind of attitude from you." I guess he is not use to being talked back to and started to studder a little.

The second instance was yesterday. I had put a flight to Miami on hold the day before and was trying to pay for it before the 12:00 cut off time. The AA system kept giving me errors and said to contact AA direct, so I did. The agent that answered me is the rudest person I have ever delt with at AA so far. He said the system is fine and he can book it for me for $25.00. I told him no, why should I pay for a problem with your system? He responded saying and I quote," The system had issues today but is apparently fixed" I stated to him again, apparently it is not. Again and in a harsh and sarcastic tone and stronger voice, "The system is fine, I will have to charge you $25.00."

I refused and asked for a supervisor. The answer was.." No Problem" Very harsh as he was seemingly upset with my request. He can back on the line 30 seconds later saying that it could be awhile as they were busy..I replied, I'll wait.

Supervisor came on, was pleasent, and fixed the issue and found the problem in the system. She apolagized for the problem with her employee and waived the $25.00 fee.

Why is American having financial problems?
1 Fuel prices
2 Maintenance costs
3 tons of overhead
4 A huge number of bad employees

With all the cuts American is doing, they really need to put someone in the field and start looking at the people that are literly destroying there company. This company is so huge that I know it is really difficult to weed out the bad ones.(and there are many) Employees can either make or break any company including my own. Fixing this problem with American is in my opinion going to be extremely difficult but in the short and long term, make American airlines a much better and profitable company again with the right person to fix this huge problem

I know many people have watched to tv show "Under Cover Boss" This Airline is a prime candidate for this show. Rather than bringing them in the office after working with certain employees, I believe the CEO should do 2 things.

1 Travelling with the CEO, they need to put a second person extremly close by to the CEO that can discipline the bad apples on the spot without giving up the CEO's real position.

2 Rather than doing the actuel job, just simply visit airports,(ticket counters, so callled hosts at the beginning or entrance to a line and telephone centers,travel on some flights) Create real life daily situations the every day person encounters, and see the treatment he recieves from the personel he encounters. I don't think he would be able to keep his cool for very long in many circumstances.Put on a pair of jeans and keep a 2 day old beard.

Again, I am not saying all people that work for American Airlines are bad because they are not, but there are a select few that need to know that they are replaceable and I believe the effects down the line will speak for themselves.

Regards,

Steve