[jafournier]

I have a British Airways Chase credit card that I have used since 2007. I changed my “location” on my executive club site from the United States to the United Arab Emirates to in 2009 to see what was being offered for flight information while I was there…I didn’t change the setting back, simple mistake on my part. I did not change my identity, I did not change my nationality, I did not change my mother’s maiden name…I did not stop paying my credit card payments, but BA and Chase have said that I am not eligible for the Avios I should have been collecting during that period of time 2009-2011…no big deal right? How about 170,000 Avios (my estimate). I think that’s a big deal to outright deny to me those Avios (by the way Avios is a stupid word). I used the card, paid the bill…simple. Give me the Avios.

I would appreciate hearing from some other frequent fliers on this sight…am I out of line asking for something I paid for?

[jafournier]

An additional thought since I started this discussion...this credit card is part of a loyalty program (you cannot possess it without being an executive club member). I am an Executive Club member and for most of the time in the Executive Club I have been a Gold Member. Given that, one would think, if a decision were to be made whether or not to resolve an issue with a member, British Airways would just use a bit of common sense to rectify the situation.

Resorting to what I see as something quite arbitrary (my billing address and my executive club "location" not matching...the reason given by a BA representative) in making the decision not to award my Avios, British Airways has proven themselves to be less then loyal to someone who has been loyal to their program.

[jimworcs]

If you were living in the US and this was a simple oversight, surely you just need to provide proof that you were resident in the US during that period. Copies of utilities and tax returns usually suffice.

[jafournier]

The funny thing is I don't have to be in the States...I simply changed my location back to the States (on the web page) a couple of months ago, changed the BA address to match the Chase address and started recieving Avios again. It comes down to a simple click on the website. I admit I forgot to change my location as I wrote above but to deny me two years of Avios for something that silly is really not the way I think I should be treated as a loyalty club member.

[bachase]

I just signed up and was shocked. BA's marketing is clever but they have the discretion to do whatever they choose to allow you to use your points. I should have researched this more. I have almost 100,000 points and cant use them as I desire...for instance for a upgrade!