[captak]

I used to be a long time United flier but haven't flown United the past several year. So I decide to give them a try again. I purchased a round trip ticket to Lithuania on the United website and made sure to get the United flight number. I wanted to use my mileage to upgrade but NO! I was informed by the Indian that answered that call that the trip would have to have been booked on the Luthansa flight number to be able to use my United miles. So off to Lithuania in coach I go with seats open in Business - but wait there's more!

I paid over $4,000 for my ticket and when I got home I discovered United only credited me half mileage for my trip between Seattle and Frankfurt due to a ticket class - all the way in coach on my United flight booked on United website. but wait there's more

I had 985,000 miles before I left for this torture of a trip and figured with another domestic trip I had just made (where my outbound flight was canceled and I was put on an American airplane) I was going to be a million mile flier by the time I land back in Seattle on my United flight number using my United ticket booked on the United website. Not only did I not get the miles across the ocean I expected but because the flight was actually operated by Luftansa - even though it was a United flight number does NOT count for lifetime United miles - I went beserk on this one -REALLY???? You have just got to be kidding me but yup must be United flights on a United airplane as of January 1 2012.

And this is customer service?? I guess it is the United way. Long cold day before I will come back again. For me domestically I will fly Southwest.

United = no mile credit, no upgrade, no lifetime miles.