[sree]

I have recently traveled through Etihad airways from Memphis to India in booking reference number JVDMHY. I have faced very bad experience travlleing in the airways. I was being mentioned that I am allowed to carry 2 check in bags and a carryon and an personal item and I was allowed to take it one carryon and one laptop bag while going from Memphis to Hyderabad. While I was coming from Hyderabad to Memphis, at the airport I was being told I am not allowed to carry laptop bag and only a carryon with 7kg I do accept the carryon weight and mine was in the limitation, but they did not allow my laptop bag and weighed both combinedly and told it should be less than 7kg which is not mentioned while leaving from USA and I cannot throw away my stuff in the airport such as laptop or my clothes. I had to upgrade to 32 kg only to keep 3kg of my laptop and ended up paying 150$ for that extra kg which is not even meaningful. I would really like a refund back of this amount as it is really unfair from airways side. I have paid an extra amount for the ticket than other airline prices as I had an trust on the airlines and policies. This make me change my desicions. Also I had to carry luggage again from chicago to abudabi flight by myself as they said they will not be carrying it and etihad is not providing that service. In the same airway they allowed an laptop and cabin bag. I would be waiting for response and refund

Your travel details
Flight Number (e.g. EY 256): EY 275
Flight date: 05/12/2017
Ticket number:
Class of travel: Economy
From: Hyderabad (HYD)
To: Memphis TN (MEM)
Booking reference: JVDMHY