[trish419]

I have began to loath US Airways service due to the below:

1. Yesterday my flight was at 8:20 AM , reached airport at 7 , boarded the flight at 8, now waiting for the flight to depart , instead after waiting for 1 hour sitting in the flight we get to hear that there are some maintenance issues working on it, wait for another half an hour now there are visibility issues in Washington DC and flight has been postponed please get down from the flight and wait at the Gate till further update. Wait for another half an hour and now the flight is cancelled still wait for next 10 minutes for further update.

This is the end of my patience as I was supposed to reach office in DC by 11 and here I am still in Orlando after wasting all this time. I discussed with my manager decided to work from home this day and asked for next day flight.

2. Today reached airport by 7 , boarded flight at 8 for 8:20 AM flight and once again its 10:30 and after sitting in flight for more than 1 hour we have been asked to get down from flight as there are maintenance issues and they don't know when can the flight depart. This week is so crucial for my work as we have some very important deadlines and due to this lack luster service my 8-12 (depending on when will i be able to reach DC today)crucial hours have been wasted.

Note 1: Its the same flight number on both days and after making the passengers wait in the flight for 1-2 hour these people realize that there is a maintenance problem , which itself shows how much US Airways care for their customers time.

Note 2: I am a frequent traveler, before US Airways I use to travel with United and was so happy with their service , and even travel rewards for that matter. Wish had chosen a better alternative when I switched from United to US due to less frequency of United from MCO to DCA.

After all this when we complain to US Airways , all we can expect is "We apologize for the inconvenience caused"....

[trish419]

Just to compare , my colleague who took some other airline flight to DC after few minutes of my flight was supposed to depart. His flight departed on time but due to visibility issues at DCA they landed at Dulles airport and provided their customers with a Shuttle service from Dulles to DCA.

That is what is called customer service.

[brookekeith]

you do realize that ATC gives each and every aircraft the "OK" to take off when visability is the cause. this is the airlines fault how?

[trish419]

Not saying why they did not fly, but the way they handle the situation and make efforts to keep customers informed is what I am talking about.

FYI: I took another flight with Southwest on 17th Dec and due to bad weather that flight was also delayed , finally we did fly after 2 hours and ended up landing at a different location.

But here is the comparison :
1. South west people kept us informed of the situation whole time, they let us wait at the Gate instead of putting us in the flight for 2 hours till the weather got better.

2. They gave all the customers $200 Southwest Travel voucher apologizing for the inconvenience even though it was the weather to be blamed for the mishap.

Hope you get my point , its not why they did it , its how they did it.

[sklein]

THOUGHT I'D POST THIS HERE, hope will help someone else--I haven't gotten a response from US Airways yet:

I asked US Airways to take responsibility for personal financial losses I suffered due to US Airways’ actions and decisions regarding the delay and cancellation of flight #2298 and subsequent delay of flight #3718. While waiting to board flight #2298 from LEXington, KY to CLT Charlotte, NC on March 2, 2013, I received a notice that the flight was “operating behind schedule due to maintenance affecting a prior flight.” Moments later another email stated that this same flight would be cancelled because “the aircraft is unavailable because of a prior cancellation due to weather conditions.”! I have saved copies of both emails: weather conditions were NOT delaying other flights on March 2. We were promptly booked on different flight to CLT (the airport with the supposed ”weather conditions.”) Because there were no more flights on March 2 from LEX to CLT or our final destinations, the US Airways agent sent several passengers, including myself, in a vouchered taxi ride to the Cincinnati CVG airport, 1 1/2 hours away for a flight to CLT. As we arrived Cincinnati, we learned that this US Airways flight #3718 was also running behind schedule; if I were to take that flight I would miss my connection with flight #1062 from CLT to DCA Washington, leaving me stranded in Charlotte, NC. We then learned that US Airways (by claiming that the original cancellation was due to weather conditions) would not pay for the taxi to return us home to Lexington, nor for a hotel room in Cincinnati to fly out of CVG the next morning. Since a return taxi ride would cost as much a a hotel, I paid for a hotel room in order to fly from CNG as early as possible the following day: even then I’d miss almost half of the workshop I was scheduled to teach. Because workshop participants had pre-registered and travelled there for the workshop, we had to make refunds at personal loss to me and the workshop organizer.

Flight cancellations due to weather are understandably not refundable when customers can reschedule and return home until the next flight. It is dishonest however to use weather as a reason (while flights are running at all involved airports!) when airline maintenance (or lack thereof) has caused delay and cancellation of flights. Immeasurable damage to customer goodwill and the reputation of US Airways results from refusing to reimburse personal financial burdens caused by actions and decisions of US Airways--especially leaving customers INVOLUNTARILY far from home. Apologies given by over-taxed employees of US Airways are meaningless without ethical implementation of the companies policies.

[jimworcs]

File a complaint with the DOT enclosing copies of the emails. This will at least
force US Airways to back up their claims with real evidence. Lying to passengers is endemic in the industry... lawyers and airline employers, when they are not lying they're dead.

[azstar]

Airlines to not clarify the meaning of "weather" delays to their employees. If there is no weather issue at the origin of the inbound flight, or at the destination flight, the delay is due to "late arrival of aircraft", even if that aircraft was delayed by weather at some point earlier in the day. Many airline employees are led to believe that if there is a weather delay anywhere in the system the delay at their station is "weather related" and passengers are not entitled to compensation or accommodation. That should not be the case.

[The_Judge]

Wrong. Complete bull**** spoken like a true customer.

[jimworcs]

Let no one accuse you of not trying Judge...

[The_Judge]

Originally Posted by jimworcs

Let no one accuse you of not trying Judge...

Yes I am. Very hard.

[azstar]

Originally Posted by The_Judge

Wrong. Complete bull**** spoken like a true customer.

You probably deserved getting fired from whatever airline you worked for.

[The_Judge]

Originally Posted by azstar

You probably deserved getting fired from whatever airline you worked for.

Your previous post was complete ****. Any agent or employee for that matter that knows how to do the most simple of entries can check on the status of a flight and see what the delay of that flight is. The airline most certainly DOES clarify the meaning of weather delays using a delay code.

If you don't know what you're talking about, you should remain silent.

[azstar]

Originally Posted by The_Judge

Your previous post was complete ****. Any agent or employee for that matter that knows how to do the most simple of entries can check on the status of a flight and see what the delay of that flight is. The airline most certainly DOES clarify the meaning of weather delays using a delay code.

If you don't know what you're talking about, you should remain silent.

Oh,oh. Sounds like someone forgot to take their Prozac.

[The_Judge]

Actually, it sounds like more horse**** from know nothings that think they know something.

Does this board get moderated whatsoever??? 3 requests to close my account, flaming of members and I'm still here?? No wonder nobody comes here to post......not even the admin comes to check on his own board. Show up once a quarter to see the 4 new posts isn't too much work, I guess.

[brookekeith]

I work for an airline and i can assure you as a flight crew sometimes i have no clue why my plane is delayed all iknow is i am sitting there not getting paid! The gate agents treat crew worse than you guys so don't feel bad. 14hr 28min duty day last shift paid for 8hr they didnt tell me one time why i was delayed and i asked 4 times. The flight attendants don't know either they get told by is and obviously we don't tell em ****! Cause we don't get told anything. Gate agents are the culprit.

[The_Judge]

So are you bitching about the way your contract is set up for not getting paid which is not the agent's fault or are you bitching cuz you don't have the brains to ask your captain who you're sitting there bull****ting with on the plane while the agents are getting their ass chewed by passengers? Tell me again how it's the agents' fault.

[azstar]

Originally Posted by The_Judge

Tell me again how it's the agents' fault.

I agree. It's the captains responsibility to brief the flight crew about delays, not the gate agent's.

[brookekeith]

Oh hell why do i try you guys never listen. Look i walk to a gate planes not there gate agent takes their bad day out on crew including captians and says be seated ur aircraft is not here yet due to prior aircraft delay. That is all the info i get. Does that make sense? God everytime i try to explain something to someone they don't listen and they already know "everything about the biz" well you think you do. Furthermore you people that think captians say is be all end all nope only about what smart mouth he doesn't wanna fly up. There is somethig called wait for it cheif pilots and gasp management.

[brookekeith]

All i said was the agent reads verbadum from their screen which means zero to people like medical terms. Otherwise people wouldnt ask them over and over i am not sitting on the aircraft i am waiting for it to get there. Read the words smart ass

[brookekeith]

Further how i am supposed to brief a crew that is not all there yet because they are coming on the late plane and yes when a gate agent asks you to step aside you are to do it. Company policy do not argue with agents. You guys are 50% clueless about how it works pointless do not know why i try!

[The_Judge]

Flight attendants are the leftovers from the agents. You people wouldn't know your ass if you **** out of it. Stupid ****s.

[brookekeith]

Are u a ****ing moron. I said i was a captian to begin with. For ****s sake open your eyes and ears and listen. Jesus.

[The_Judge]

Originally Posted by brookekeith

Are u a ****ing moron. I said i was a captian to begin with. For ****s sake open your eyes and ears and listen. Jesus.

I just ran across this post while reading up on you........

Originally Posted by brookekeith

I am sure i am a FA. Those types of videos you see are usually taped by airline marketing or your seeing it on youtube and has been obtained illegally. I assure you that your lucky you weren't arrested and put in a little room as since 9-11 it is a felony. I suppose a "gay" has filmed on aircraft but someones preferences has zero to do with federal regulations anyone caught video recording a grounded aircraft is subject to punishment for the violation. Your lucky your day wasn't spent in a little room instead of just being removed it could've been a really really bad day. I am sorry you experienced a rude FA i am a nice FA and hate to hear about ill treatment to passengers or to crew members alike. Just be careful if you video tape things as the end result could be a real bad day.

So are you a captian (your spelling) or a FA?

http://www.airlinecomplaints.org/sho...5&postcount=10

[jimworcs]

Another liar exposed... and a stupid one at that.

[brookekeith]

Flight attendandts have degrees and most of them are trilingual. Some of them are rn's or have part time jobs in healthcare but yeah i guess they are stupid as **** cause you said so. Idiot. 40,000 people applied at delta recently for 350 openings so yeah i guess only stupid ass people get hired to be attendants. What does fa's being dumb have to do with you not knowing what your talking about?