[Oldsteve]

I posted this on Facebook and they took it down very quickly. I posted again. If they take it down again, I'll post again. I want them to reply and justify their policy.

Warning to older people or others not very internet savvy. Last night I was booking a flight on SAS. The procedure was confusing to me, but, I continued and booked the flight. When I printed out the receipt, I noticed that I had made a mistake and booked the wrong time for one of my flights. It was too late to call. I rebooked and paid the $100 fee. I noticed the option to cancel, but, it came with warnings about additional fees when trying to rebook. I called customer service this morning and explained the situation and detailed the portion of the booking procedure that was confusing. Since I noticed my mistake immediately and tried to contact them, I asked for a refund of the $100. Guess what. There are no exceptions to the rule! I talked with a supervisor too. NO EXCEPTIONS!! So be very careful. This company is more interested in $100 than in customer service.