[sanaik]

I planned family vacation, booked the Etihad airways from Abu Dhabi to Vienna, Austria departure on 10th July’2015, this flight was operated by Nikki Airways. On arrival to Vienna we waited for more than one hour to receive our baggage’s (04 no’s) and surprisingly none of them had arrived, when contacted with the ground baggage handling services we have been informed that the baggage’s have not been arrived as per their data, and they were not sure when our baggage’s would arrive.

We were asked to fill out the missing baggage form and no other support being provided . There was nobody from Etihad or Nikki to provide us any information or any further support. We were been asked to call the baggage claim desk number provided on the missing baggage claim form on the following day

It was a nightmare for us as we have planned a family vacation and everything goes down the drain, nobody from Etihad or Nikki to provide us any support. Such a disaster!, we had booked & planned evening cruise which we could not do it neither the plan for the following day had to be cancelled just waiting for our baggage to arrive that was delivered only by 15:00 Hrs on July 11, 2015, such a miserable vacation to start with………

Furthermore I have raised this issue with Etihad baggage claim & thru Feedback, and as per the email response i have submitted the copies of the documents requested for last more than a month I have not received any further response, i have been sending the reminders still this dont work

[Etihad Representative]

Originally Posted by sanaik

I planned family vacation, booked the Etihad airways from Abu Dhabi to Vienna, Austria departure on 10th July’2015, this flight was operated by Nikki Airways. On arrival to Vienna we waited for more than one hour to receive our baggage’s (04 no’s) and surprisingly none of them had arrived, when contacted with the ground baggage handling services we have been informed that the baggage’s have not been arrived as per their data, and they were not sure when our baggage’s would arrive.

We were asked to fill out the missing baggage form and no other support being provided . There was nobody from Etihad or Nikki to provide us any information or any further support. We were been asked to call the baggage claim desk number provided on the missing baggage claim form on the following day

It was a nightmare for us as we have planned a family vacation and everything goes down the drain, nobody from Etihad or Nikki to provide us any support. Such a disaster!, we had booked & planned evening cruise which we could not do it neither the plan for the following day had to be cancelled just waiting for our baggage to arrive that was delivered only by 15:00 Hrs on July 11, 2015, such a miserable vacation to start with………

Furthermore I have raised this issue with Etihad baggage claim & thru Feedback, and as per the email response i have submitted the copies of the documents requested for last more than a month I have not received any further response, i have been sending the reminders still this dont work

Hi sanaik,

Thanks for reaching out on here. Can you please forward us your PIR reference to ********************** or in a DM on here? We'd like to look into this for you. *JP

[sanaik]

Hi,
Have a good day

Based on the response I have forwarded the ongoing email correspondence to ********************** on 11th Sept'2015 evening 20:50 Hrs, no response until this day this was the 8th reminder to baggageclaims & feedback @etihad.ae

I believe this only a one way correspondence that happens and we should expect not to receive any response






This email thread is for information

From: Naik, Shashikant (GE Oil & Gas)
Sent: Tuesday, September 08, 2015 7:47 AM
To: baggageclaims@etihad.ae
Cc: feedback@etihad.ae
Subject: FW: Etihad Airways [RQID:376416] - Reminder Follow-up mail
Importance: High

Reminder - 8

Sir / Madam,
Have a good day

Awaiting response

Regards

S A Naik


From: Naik, Shashikant (GE Oil & Gas)
Sent: Monday, September 07, 2015 3:14 PM
To: baggageclaims@etihad.ae
Cc: feedback@etihad.ae
Subject: FW: Etihad Airways [RQID:376416] - Reminder Follow-up mail
Importance: High

Reminder - 7

Sir / Madam,
Have a good day

Awaiting response

Regards

S A Naik

[Etihad Representative]

Originally Posted by sanaik

Hi,
Have a good day

Based on the response I have forwarded the ongoing email correspondence to ********************** on 11th Sept'2015 evening 20:50 Hrs, no response until this day this was the 8th reminder to baggageclaims & feedback @etihad.ae

I believe this only a one way correspondence that happens and we should expect not to receive any response






This email thread is for information

From: Naik, Shashikant (GE Oil & Gas)
Sent: Tuesday, September 08, 2015 7:47 AM
To: baggageclaims@etihad.ae
Cc: feedback@etihad.ae
Subject: FW: Etihad Airways [RQID:376416] - Reminder Follow-up mail
Importance: High

Reminder - 8

Sir / Madam,
Have a good day

Awaiting response

Regards

S A Naik


From: Naik, Shashikant (GE Oil & Gas)
Sent: Monday, September 07, 2015 3:14 PM
To: baggageclaims@etihad.ae
Cc: feedback@etihad.ae
Subject: FW: Etihad Airways [RQID:376416] - Reminder Follow-up mail
Importance: High

Reminder - 7

Sir / Madam,
Have a good day

Awaiting response

Regards

S A Naik

Hi Naik,

We're sorry this is taking longer than expected. Please rest assure we have taken action and have informed our baggage team you're still waiting on your claim to be resolved. Our baggage team is working hard to be able to respond quicker at the moment and will do their best to look into this for you shortly.

However, we're unable to confirm a time frame at the moment. Please bear with us, our team will get back to you about this. *JP

[sanaik]

Hi JP,

No Response as yet it seems there are lots of complaints being received daily and hence it takes such a long time for investigation and conclusions

[Etihad Representative]

Originally Posted by sanaik

Hi JP,

No Response as yet it seems there are lots of complaints being received daily and hence it takes such a long time for investigation and conclusions

Dear sanaik,

We are really sorry for the inconvenience caused. Our Baggage Claims team is working on your issue and they will be in touch with you accordingly.

Thank you for your patience again. *JS