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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Customer Service Etihad Visa service TTE is Poor/Worst

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May 4, 2016, 6:16 PM

Arasan

Join Date: May 2016

Posts: 1

Etihad Visa service TTE is Poor/Worst

Etihad Official visa service website shows 3 to 5 working days is required to get UAE Tourist visa. I have applied and waited for 5 working days visa didn't came, finally travelled to my India by skipping my UAE visit.

The money I have paid for visa is waste, all my UAE travel plan, hotel booking, tour plan, taxi fare, ticket rescheduling are waste/useless. Deeply disappointed because of worst service. If Etihad can't provide tourist visa in 3 to 5 working days then why they are mentioning in the official website? providing wrong information is very bad.

Even local visa agents are far better than UAE Capital airways Etihad visa TTservices, as a Etihad gold card member I do feel shame about Etihad Visa service.

It's not my first time travel to UAE. I been there many times. But I don't know why Etihad struggling lot to get tourist visa.

In Etihad website don't put 3 to 5 working days are required to provide visa because it's meaningless.

Here after I never apply visa through Etihad Website.

Last edited by Arasan; May 4, 2016 at 6:17 PM. Reason: spelling mistake

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Customer Service Etihad Visa service TTE is Poor/Worst

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