[neveragainairberlin]

Air Berlin Complaints - one way flight to Bangkok

Review all Air Berlin complaintsAir Berlin

Posted: 2009-06-09 by Guenther Schauerone way flight to Bangkok

Complaint Rating:

bought a ticket online for a friend. she went to the airport on time. Airberlin wouldn t let her on a one way fligth to Bangkok claiming ..without a visa they can not take her..I flew myself on the same day and had no troubles at all to check in with another airline.

I was told to buy a return ticket which they will refund and go on with the next flight..still they refused to take her again. ...the lady at the munich counter didnt charge me the change fee of 50 Euros, my fault ??

so I had to buy a third ticket for the next day. and the person I bought the ticket for had to stay at the airport..sleepless.
instead of paying 298 Euros..I wasted almost another 400 Euros.
budget Airline? Think again. NO

Airberlin refuses to give me a refund.

Never fly this airline again..only troubles and horrible customer service.

instead fly Egypt Air..you can see the pyramids for FREE

[Silent Bob]

If they wouldn't take her without a Visa, what kind of passport does she have? by comparison what kind of passport do you have? Depending on where she's from or her passport type, maybe its true she cannot travel without a visa, but yours is ok. And rather than get the visa she needs you keep buying tickets and she keeps getting denied. Perfect! Next time ask for a copy that states she needs a visa, or you can even look it up online, lots of websites have information on whether or not they need a visa to travel to a different country.

[PHXFlyer]

In addition to the passport/visa issues is the fact that originally she had a one-way ticket. Many countries will not admit foreign nationals if they cannot provide proof of either return or onward travel within the expiration of their visa. Airlines can be fined hefty sums of money if they allow a passenger to travel to a country where they are denied entry because all of the requirements for entry were not met before they began their travel.

[neveragainairberlin]

ok. but why can I fly with a one way , not for the first time, to BKK
without any troubles..you get the visa anyway at the airport.
have done so ..several times !

any idea to get my money back?
thanks

[PHXFlyer]

Northwest Airlines has a handy link on NWA.com to the Timatic system. This database is maintained by IATA and has information on entry requirements based on all permutations of natioanlity (passport held), country of residence, country of embarkation, etc. Since you still haven't disclosed the particulars of what country's passport your friend holds, her residency status in Germany, etc. one cannot even begin to speculate what the exact visa requirements are. No materr what, however, this information is in Timatic regarding Thailand:

- Those travelling to Thailand with a visa issued prior to
arrival, are permitted to travel on a one-way ticket.

- All visitors must hold documents required for their next
destination.
Warning:
- Non-compliance with visa requirements will result in:
- refusal and immediate deportation of the passenger; and

- fines for the airline of THB 20,000.-; and
- overstay fine for the passenger of THB 500.- per day (but
not exceeding in total THB 20,000.-).

So you see, with the one-way ticket the airline representative was
correct because according to this information you cannot travel on a
one-way ticket to Thailand and obtain a visa upon entry.

I'm afraid you're going to have a tough time getting your money back if
you purchased non-refundable tickets. It is your responsibility to know
the visa and entry requirements for a particular country before you buy
tickets to go there.

[neveragainairberlin]

I got my visa at bkk airport..not prior !

so, I dont see the point.

Austrians can stay with this Tourist VISA...which I got with a one way ticket at the Bangkok airport.

Chilean can get the Tourist visa at bkk airport for 3 Month
which means they have even better relations to Thailand.
and she was not asked to show a return or other ticket

now what?
thanks again for your time