Aegean Air 3833

PietroSalD · Oct 3, 2009, 5:13 PM

On May 1, 2009, my wife and I arrived at Athens Airport on Aegean Airlines flight 3833. Upon disembarking, we discovered that my wife’s cosmetic case was missing. We reported this and completed a claim with Aegean Airlines.

During the two weeks we were in Greece we checked frequently to see if the luggage had been located, but in the meantime, on no occasion did we ever receive even the minimum courtesy of being told to replace the very critical cosmetics and medicines that had been lost.

It is now over five months since my wife’s baggage was lost and we still have not received any communication from the airline. Their website continues to indicate that “tracing continues.”

AirlinesMustPay · Oct 3, 2009, 6:02 PM

Your luggage is lost, not delayed. I assume this was checked luggage although the airlines always tell you not to pack important medication in your checked luggage. If it was a carry on bag, how did it get left on the aircraft?

They don't have to tell you to replace any cosmetics or medicines. No question of courtesy arises here. Just go ahead and replace what you need and make a claim against the airline for the lost bag

If this was an international flight, there is no question that they have to pay for it and the amount paid by airlines is approx US$9 per lb.

PHXFlyer · Oct 3, 2009, 10:40 PM

Quote:

Originally Posted by AirlinesMustPay

If this was an international flight, there is no question that they have to pay for it and the amount paid by airlines is approx US$9 per lb.

Aegean flies primarily within Europe so if the flight originated in an EU nation then EU rules would apply here. What's puzzling is that I tried to find information about flight 3833 (origin, destination, etc) but it doesn't seem to exist. As a matter of fact I checked Aegean's published time table and most of their flight numbers are 3 digit and the few 4 digit flight numbers are in the one-thousand range (1XXX). Aegean doesn't seem to assign flight numbers in the three-thousand range (3XXX). So what's up with this?

Aegean's 2-letter IATA designator is A3 so an itinerary or e-ticket confirmation would show A3XXX for the flight number. Perhaps the OP is confused and thinks the 3 is part of the flight number? I'm wondering if it was A3833 which would be Aegean flight 833? If so it would have been a flight from Frankfurt to Athens which is intra-EU therefore provisions of the Montreal Convention would apply for lost baggage.