[LA Ram]

First, I HIGHLY recommend that you reading this fly ANY other airline besides Alaska Airlines!

I recently traveled to Club Med in Ixtapa, Mexico w/ my wife & 2 young children (I highly recommend this Club Med, btw!). Upon returning, we stood in line for over an hour to have our baggage checked. When we finally got to the front, they weighed each of our many bags, & then brought them all behind their counter. So far, everything's normal. THEN...they said that one of our bags was over the 50lb limit & they'll have to charge me for it. I asked them to hand our bags back to me & I'll reshuffle some items into our other bags so all of them will weigh under 50lbs. (We've done this w/ other airlines w/ no trouble at all.) Here's where the trouble begins: They said if they hand the bags back to me, I'd have to wait in the back of the line (at this point over 1.5 hours long - this also could've cost us the flight!) & start all over. I asked them why they're practicing extortion - why are they doing this when other airlines simply allow us to reshuffle things as I suggested. They said "Sorry, airline policy". I've since talked to their "customer care" department several times over several months, to no avail.

They put on a friendly face, but behind this avuncular figure is an evil corporation willing to do ANYTHING to rip off their customers!

This is a warning. I have pledged NEVER to fly Alaska Airlines & I am writing this to warn you, the reader, not to fly them either!

Never fly Alaska Airlines!

[jimworcs]

This type of practice is absolutely disgraceful and what happens when an industry is unregulated. This is abuse of their power. There is no other issue here than abuse... the overall weight of the bags is the same.. therefore the airline is transporting exactly the same weight. This is extorting money.. there is no additional cost to the airline. OUTRAGEOUS

[The_Judge]

Agreed. This is a "because we can" attitude. I believe it might fall on individuals rather than the "evil corporation" but the company is responsible for it's employees and should address it. Vote with your feet and use another carrier.

[Gromit801]

Sad situation.

Would it have been right to the other passengers waiting in line, for you to get your bags back, reshuffle them, and (this seems to be what you wanted) step back in line in front of someone else? I.e., cutting the line?

You didn't take into account that your bag was heavier now than when you arrived, because you probably bought some items while on vacation, and didn't allow for the extra weight. Bathroom scales can be pretty handy. Erring on the side of caution would have helped if you would have weighed your bags before leaving for the airport.

In this case, I'm sympathizing with the other people still waiting in line.

[PHXFlyer]

Originally Posted by Gromit801

Would it have been right to the other passengers waiting in line, for you to get your bags back, reshuffle them, and (this seems to be what you wanted) step back in line in front of someone else? I.e., cutting the line?

In this case, I'm sympathizing with the other people still waiting in line.

Agreed. When you present yourself for check in at the counter then you should be ready to go. You shouldn't be given any additional time because you packed incorrectly. If you need additional time then accept the consequences and go back to the end of the line. If you don't want to go to the back of the line then pay the $50 for the overweight bag.

I have no sympathy whatsoever for your situation and to call Alaska Airlines evil extortionists is libelous. They gave you the option of "re-shuffling" the contents of your bag but just not at the expense of others waiting in line.

[jimworcs]

Those last two posts are utterly disingenuous... the "go to the back of the line" policy had nothing to do with the time taken.. how long would it have taken to take the extra money, process the credit card, etc... what about the poor people in the line? I doubt that reshuffling the contents, especially if the margin was small would take any longer than processing a charge and payment.

The purpose of the "go to the back of the line" policy was to create a situation in which the passenger is faced with missing their flight or paying up. That is just extortion.

You guys will defend anything.

[PHXFlyer]

I've personally been in ine to check in and seen a "reshuffling" and the subsequent re-weighing take a few attempts and several minutes. No, Jim, I'm gonna stick to my guns on this one. It's a passenger's responsibility to have the bag in a state of preparedness to be checked-in when they reach the counter agent. If it's overweight then they have two options. Step away from the counter, get your bag in order (which should have been done already) and get back in line at the end OR pay up! This coddling that people expect because they are too pressed for time to weigh the bag themselves is ridiculous. They packed a bag that was too heavy. Too bad. Pay or go to the end of the line. Next, please.

[jimworcs]

Presumably, they should carry around scales while they are at it.. but it doesn't surprise you have stuck to your guns Phx, I expect nothing less!.. However, if the issue is holding up the line.. how is it that the extra time taken to impose the charge and collect payment doesn't seem to bother them? Why don't they send the customer to the back of the line to collect money?

[Leatherboy2006]

I have had to reshuffle stuff before also, they had me step off to the side do it, check in other people while I did it and then when I was reshuffled check my bag. never have been asked to go to back of line...sounds like the agent was nasty and in a bad mood

[Gromit801]

Just found out, FWIW, all Alaska stations in Mexico are contract workers. Not exactly "North of Expectations" quality people.

[jimworcs]

Many airline staff in the US are also contract workers and very "south of expectations". Not sure there is much difference....

[LA Ram]

Response to leatherboy2006
You get it, thank you.

Alaska Airlines practices Machiavellian tactics.

Response to jimworcs:
You are correct in your second response - they took more time than necessary. I “discussed” this issue w/ the ticket agent for a good 5 minutes & then his manager for at least the equivalent. No other passengers were being assisted by these ticket agents during this time. In less than FOUR minutes, I could’ve easily reorganized all bags to qualification. BECAUSE ALASKA AIRLINES PRACTICED EXTORTION, they took more time than necessary, inconvenienced more customers, created a disgruntled passenger AND created bad publicity. Again you were right on target.

Alaska Airlines is evil.

Response to The Judge:
I believe the actions I described are company policy & not the act of one individual - especially after reading other similar complaints on this very board! I will definitely “vote”…w/ my pocketbook and of course, encourage others to do the same.

Never fly Alaska Airlines.

Response to Gromit801:
Your last response borders on racism. Although I’m new to this board, if I find a “report-a-distasteful-post” button, I shall alert the authorities. If you are allowed to continue messaging on this board, please discontinue such offensive posts.


Alaska Airlines is corrupt.

Response to all other respondents at this point in time:
Your positions are so blatantly biased, no response is warranted.

Alaska Airlines practices extortion.

[Butch Cassidy Slept Here]

LA Ram wrote...

Response to Gromit801:
Your last response borders on racism.

Gromit801 wrote...

Not exactly "North of Expectations" quality people.

Regular posters on this board can vouch for the fact that Gromit and I agree on almost NOTHING! However, in this case, it appears he was trying to do a sarcastic parody on a line from an Alaska Air advertising campaign which uses the phrase: North of Expected

see:
http://www.eturbonews.com/8640/alask...s-needle-north

Accordingly I don't think there was even a remote intention to demean anyone of Hispanic/Mexican ethnicity.

[PHXFlyer]

Originally Posted by Gromit801

Just found out, FWIW, all Alaska stations in Mexico are contract workers. Not exactly "North of Expectations" quality people.

Originally Posted by LA Ram

Response to Gromit801:
Your last response borders on racism. Although I’m new to this board, if I find a “report-a-distasteful-post” button, I shall alert the authorities. If you are allowed to continue messaging on this board, please discontinue such offensive posts.

Originally Posted by Butch Cassidy Slept Here

LA Ram wrote...

Response to Gromit801:
Your last response borders on racism.

Gromit801 wrote...

Not exactly "North of Expectations" quality people.

Regular posters on this board can vouch for the fact that Gromit and I agree on almost NOTHING! However, in this case, it appears he was trying to do a sarcastic parody on a line from an Alaska Air advertising campaign which uses the phrase: North of Expected

see:
http://www.eturbonews.com/8640/alask...s-needle-north

Accordingly I don't think there was even a remote intention to demean anyone of Hispanic/Mexican ethnicity.

That's how I read it too. I was really scratching my head after that post. Racism? What? Where?

Given the OP's penchant for hyperbole, however, I can see how he'd see a "racist" remark where none existed.

[Gromit801]

Not going to worry about Ram. If he'd had a similar problem at any other Alaska station that uses contract employees, would it still be racism? Of course not, and it isn't racism in this case. His problem was at a Mexican station. Maybe he's being the racist?

He's acting like a spoiled brat, throwing a tantrum like a 4 year old in the store aisle. Oh wait, can I be accused of age discrimination now?

[jimworcs]

I too doubt that racism was present in Gromit's posting, although we tend to disagree about most stuff on here.

However, I am not altogether sure that there is necessarily poorer service standards from contract people compared to non-contract people. If you have ever had any dealings with arrogant and hostile Delta employees you would be hard pressed to find worse service from a contract employee.

[The_Judge]

Originally Posted by jimworcs

If you have ever had any dealings with arrogant and hostile Delta employees you would be hard pressed to find worse service from a contract employee.

Stay on topic please......Delta doesn't need spillover from AS contract station complaints, they do just fine causing their own.

[LA Ram]

I just just submitted the following letter to http://airconsumer.dot.gov/escomplaint/es.cfm

If anyone (coming from an unbiased perspective) has any other suggestions on where to file complaints, I'd very much appreciate it. I don't plan on stopping until the world knows of
the evil that is Alaska Airlines.

December 30, 2009

Department of Transportation
Office of Aviation Enforcement & Proceedings
400 Seventh St. SW #4107
Washington, DC 20590

RE: Alaska Airlines practices extortion with baggage in Mexico.

First, I appreciate this opportunity to voice my concern. I do hope some correction comes from this.

I traveled to Ixtapa, Mexico with my wife & 2 young children not too long ago. I've been communicating with Alaska Airlines regularly to no avail. They have made me jump through hurdle after hurdle & hoop after hoop while getting nowhere.

Upon returning from Mexico, we stood in line at the Zihuatanejo airport for over an hour to have our baggage checked. When we finally got to the front, they weighed each of our many bags, & then brought them all behind their counter. Up to this point, everything was normal. THEN...they said that one of our bags was over the 50lb limit & they'll have to charge me for it. I asked them to hand our bags back to me & I'll reshuffle some items into our other bags so all of them will weigh under 50lbs. (We've done this with other airlines with no hassle at all.) Here's where the trouble begins: They said if they hand the bags back to me, I'd have to wait in the back of the line (at this point over 1.5 hours long, which could've cost us the flight!) & start all over. I asked them why they're practicing extortion - why are they doing this when other airlines simply allow us to reshuffle things as I suggested. They said "Sorry, airline policy".

As I mentioned, I've written letters to their CEO, spoken several times to their (less than friendly) "customer care" department, written more letters upon their request. They did offer me a discount off the next Alaska Airlines ticket, but given this horrible experience, I told them several times, no thanks! Nothing will do short of crediting my account for the initial charge plus interest.

The last time I spoke to them, they very rudely told me "this case is closed" - again, even though I've been speaking to them on a regular basis since.

Alaska Airlines puts on a friendly face, but behind this avuncular logo figure is an evil corporation willing to do anything to rip off their customers!

I implore you to look into this as soon as humanly possible. Even though this took place South of the border, it is still an American airline & I urge you to A) have them refund my money obtained via their extortion tactic & B) prevent them from practicing extortion the way I described with anyone else any further.

The American passenger will appreciate all you can do to thwart this.

Thank you very much.

[PHXFlyer]

So, new ionformation comes to light:

Originally Posted by LA Ram

As I mentioned, I've written letters to their CEO, spoken several times to their (less than friendly) "customer care" department, written more letters upon their request. They did offer me a discount off the next Alaska Airlines ticket, but given this horrible experience, I told them several times, no thanks! Nothing will do short of crediting my account for the initial charge plus interest.

The last time I spoke to them, they very rudely told me "this case is closed" - again, even though I've been speaking to them on a regular basis since.

You were offered compensation AND REFUSED. The case is indeed closed! And you felt it appropriate to write the US Government over an overweight bag fee? You have never disputed the fact that the bag was indeed overweight.

I agree with Gromit801. Stop your tantrum already. Time out!

[Gromit801]

How was the bag within weight limits when the OP specifically said it wasn't? It's weight per bag, not an average of the total.

[PHXFlyer]

Originally Posted by Gromit801

How was the bag within weight limits when the OP specifically said it wasn't? It's weight per bag, not an average of the total.

Exactly. The OP never disputed the legitimacy of the charge. The only issue was with the fact that the agent would only allow him to re-shuffle his belongings if he relinquished his place in line. It might be a bit heavy handed but when there's a line of people being held up because someone was unprepared I believe it's only fair.

[jimworcs]

Weight limit 20K per bag

Family A: 3 Passengers
3 Bags Bag 1 - 18K
Bag 2 - 20K
Bag 3 - 18K
The passengers have paid for the total allowed weight of 60K to be carried by the carrier. Actual weight carried by the carrier 56K.

Family B: 3 Passengers
3 Bags Bag 1 - 16K
Bag 2 - 21K
Bag 3 - 10K
The passengers have paid for the total allowed weight of 60K to be carried by the carrier. Actual weight to be carried by the carrier 47K.

Under this scenario, the second family are charged a penalty, lets say $50 for an overweight bag.

Now, in many airports, the agent would say if you step aside and transfer some items from Bag 2 to Bag 3, you will be fine and there will be no addtional charge.

This rule of not allowing aggregate weights has nothing to do with the additional costs for the airline. It is simply a device to try to extort money from the customer..it does not cost the airline anything more. The imposition of costs under this scenario is blatent extortion without first providing the customer with a few minutes to transfer items.

[The_Judge]

The limit per bag vs. aggregate limit is to prevent injuries of employees. Obviously, a kilo or two isn't going to be an issue. But if those same 3 passengers have those same 3 bags at 35kg, 18kg and 10kg, they are still ok in your scenerio but have 1 very heavy bag. A limit is a limit whether it be over by a kilo or 10 kilos. Obviously, the right thing to do would be to do as you suggested and any person who had a brain would realize that but some people don't.

JW.....Your argument about aggregate weights doesn't hold water here. That is a different fight. This is about a moronic agent who has no common sense.

[jimworcs]

The limit per bag vs. aggregate limit is to prevent injuries of employees

That is interesting Judge.. so, if you hand in a "heavy" bag at check in it is not safe for the staff to handle it. We must think about the back injuries and the health and safety of the employees.

However, if you are willing to pay us $50, we no longer care about the safety of the employees or alternatively it miraculously becomes safer after the moolah has been handed over. Which is it? Is it safer because the passenger has paid, or does the airline no longer care about the employee when the passenger pays.

If health and safety was the issue, the EXACT opposite of what happened would be the solution. The airline would say to the customer, it doesn't matter how much you are willing to pay, it is not safe for us to handle over 50lbs. Please rejig the contents of your bags or remove some items, as it is against our health and safety policy to take bags that are over weight.

Methinks there are some holes in the safety argument Troy...

[The_Judge]

Not my argument....that's the reasoning given by my bosses. I think it's bullocks too as the company thinks that getting that extra money will offset the cash paid out to the employees, by an insurance company, btw. It's the reason given by management to me, just passing along the info. That's one of the things that this site is for, explaining the whys.