[StephyK]

Monday morning I tried to make travel plans with Delta. I entered all the necessary information and it would not accept my 3 digit code on the back of my card. I typed it in again, still would not accept it. I never use my bank card for such things, but really wanted to get the reservation done. I used my bank card, it would not accept that code. One more time, not accepted. So, now my cell rings and it is my bank saying my account is overdrawn. Looking at my account, Delta charged my account three times for a ticket that never went through. That is not the bad part. The bad part is that I immediately called Delta and after I was switched around to three different departments and waited for 1 and 1/2 hours, gave them all the information requested, they said they faxed over information to my bank saying the funds were accidentally taken. In fact they just wanted to get me off the phone. Nothing was done. I called them back several times to get the run around and rude behavior from customer service. It is now Wednesday and still they have not taken care of this. They say there is nothing they can do. The bank will not release the funds and Delta will not send the required fax. They are rude, and not helpful. I am shocked that they can get away with treating people in such a way. I am sure they believe there is very little an individual can do. I am certainly going to write to DOT and give names. I hate being taken advantage of. I will never use their airlines again for personal or for all the travel I arrange for my office.

[jimworcs]

You should also consider filing in small claims court for consequential losses. Delta are liars and corrupt. I have posted an earlier story in which their staff lied to a customer after losing their dog, in an attempt to cover up their incompetence. Are there any honest or decent people left working for this company... ?