[oanamiew]

Hi,

it was my nightmare to fl this airline...vnot only the service was worst than ever imagined, the plane was cancelled, they refused to speak english... and so on, but they boarded us, after 8 hrs of waiting, and in the plane they told us WE WERE FLYING TO A DIFFERENT DESTINATION!!!!
we were supposed to fly from Kiev to Bukarest, and ... we flew Kiev Chisinau, than Chisinau Bucharest...

PLEASE someone tell me where i can pursue my complaint!!
thanks

[jimworcs]

They refused to speak English on a flight from Kiev to Bucherest?! It is outrageous, whatever next! I was on a flight from Ohio to Wyoming not so long ago and the staff refused to speak Russian! I couldn't believe it! The worlds gone mad!

[oanamiew]

what you talk about??? In case you didnt know, every airline operating internationally MUST speak English! There is also besides the point the fact that I am no Russian, do not speak Russian and most of the other passengers on board did not.

[jimworcs]

Wrong. Air traffic communications are supposed to be in English, although are often not. There is no requirement for cabin or ground staff to speak English. I never said you were Russian or speak Russian. Perhaps sarcasm is lost in translation.

[oanamiew]

whatever. In case you wonder, Bucharest is Romania, Kiev is Ukraina and Chisinau is Rep. of Moldova. So, yeah, really like flying from Ohio to Wyoming...

[jimworcs]

I know perfectly well where they are. Last time I looked, English is not the official language in any of those countries. Why would they be required to speak English. It is just as illogical as me expecting staff to speak Russian in Ohio.