[therathman]

I will be brief - Due to worsening condition of mother-in-law, (We barely made it back a couple of hours before her death) we had to cut vacation short. Spirit did not fly the route that day - so we had to book on alternate carrier. Spirit offered a "spirit credit" that has to be used in one month. So spirit gets to keep my $$ and not offer any thing else. THIS is Unethical. I urge you to avoid Spirit at all costs!!!!
This was my first vacation in 20 years.
Spirit does not fly to where I could use for business.
I cannot plan next year's vacation this far in advance (if I can go at all) I need to coordinate with other family members

SPIRIT NICKEL AND DIMES EVERY CUSTOMER - AVOID AT ALL COSTS

[dfwgirl]

Spirit is a low cost carrier, much like Souhtwest, and other charter type carriers. When you book them, you must read the fine print. They are good airlines, but the low cost comes from them not trading tickets with other carriers during delays or emergencies. It was kind that Spirit offered you anything.

[james1]

dfwgirl..
you are in na na land..check out all the rude, sneaky, threatning and poor service complaints about Spirit and my run in with them..they are shisters and "discount airlines" does not mean discount and sub standard cuastoamer treatment.."discount" doesn't mean cheating adn alwyas waling the grey line llike Spirit does. Youaree a brainwashed airline robot with no objectivity or honesty. Sham on ou for touting this substandard airline.

[james1]

dfwgirl..
you are in na na land..check out all the rude, sneaky, threatning and poor service complaints about Spirit and my run in with them..they are shisters and "discount airlines" does not mean discount and sub standard cuastoamer treatment.."discount" doesn't mean cheating adn alwyas waling the grey line llike Spirit does. Youaree a brainwashed airline robot with no objectivity or honesty. Sham on ou for touting this substandard airline.

[james1]

dfwgirl..
you are in na na land..check out all the rude, sneaky, threatning and poor service complaints about Spirit and my run in with them..they are shisters and "discount airlines" does not mean discount and sub standard customer treatment.."discount" doesn't mean cheating and always walking the grey line llike Spirit does. You are a brainwashed airline robot with no objectivity or honesty. Shame on you for touting this substandard airline.

[Queen of the Universe]

Ibooked a flight on Spirit Air leaving for Ft. Meyers Beach Florida on 10/4 with a connecting flight through Detroit to Ft. Meyer's Beach. and returning 10//11

I called today to c heck on things and was informed that the connecting flight was disabled. No one called or emailed even though you have my acct linked with orbitz and my spirit air account. Now since I do not relish waiting in Detroit for the rest of my life and wanted my vacation I called back Orbitz after trying to speak with your people via India. Honestly, maybe Afganistan would be better. They rebooked me on American and United. Now I am told I am getting a full refund in 7-10 days. Not good enough people
When you cancel a flight, wouldn't it be nice to let Orbitz know or maybe for fun your customers? I want my refun now, not in 7- 10 days and I would like to know how you are going to make me happy. I went to the Consumerist and to Google and there are tons of complaints about your airlines.

I am a Real Estate Professional and speak to many many people. How could I ever, I mean ever recommend your airlines to anyone?

I will call your corporate exec offices tomorrow but I would like some attempt to make me happy, bottom line. This screw up has cost me another $100 for rebooking on another airlines at the last minute. I would also like that amount credited to my account. It apparently feels like you play fast and loose with the public. Let me know that there is some semblance of customer service in your airlines. I want the money refunded immediately + another $100 due to your error and no notice to me.

This is a copy of what I sent them. Spirit will never get my business!!!
Thank You,

Marie DeMaria

[jimworcs]

There is zero chance of getting the extra $100 out of Spirit. You are more likely to get cash from a spirit who has passed to the other side!

[adamr]

Originally Posted by jimworcs

There is zero chance of getting the extra $100 out of Spirit. You are more likely to get cash from a spirit who has passed to the other side!

You want them to pay YOU for YOUR choice to fly ANOTHER airline? On what grounds do you demand this money??

[jimworcs]

Adamr...
I know you are having fun, but read the bleedin complaints first. They didnt choose not to fly on the booked flight...Spirit cancelled it

[adamr]

Originally Posted by jimworcs

Adamr...
I know you are having fun, but read the bleedin complaints first. They didnt choose not to fly on the booked flight...Spirit cancelled it

No, this isn't "fun" but I'm glad you'd like to discount my comments by putting me down.

YES they CHOSE not to fly with Spirit after a flight was cancelled for whatever reason. Spirit offered them the next available flight, but it wasn't good enough.

In the "Conditions of Carriage" for Spirit Airlines, found at http://www.spirit.com/Content/Docume...f_Carriage.pdf

It is clearly stated that:
"When a customer holding a confirmed reservation on a flight will be delayed because of a schedule irregularity (including but not limited to, a missed connection, flight cancellation, omission of a scheduled stop, substitution of equipment, a different class of service or schedule change), Spirit will rebook the customer on Spirit's first available flight on which seats are available to the customer's destination without additional
charge."

and:
"Spirit will not reimburse customers for flights that they take on other carriers."

Now this is the identical policy held by every other air carrier anywhere. When "Marie" contacted Spirit, regardless of her prejudice against Indian people, they would have rebooked her on the next available flight, exactly according to the conditions of carriage.

THAT obviously wasn't good enough for "Marie" so SHE decided to book another flight through Orbitz. Spirit did 100% of their obligation due to a cancelled flight. According to "Marie" she was promised a refund of $100 from someone. It's not clear who, but she needs to follow up with them and get her refund. Additionally she is ALSO requesting EXTRA money for her "time and trouble".

I can't shed any tears for her, because flights get cancelled for many reasons. Why should companies pay you for your trouble? Is that what we've come to?? If you want more money, take them to court and let the judge laugh at you. Actually, let me know when the court date is so I can come laugh, too.

[adamr]

So I'm not clear what your problem is. You are complaining that an airline didn't give your money back when you chose not fly on your booked flight? They gave you a credit for the unused portion of the ticket. If you want an airline with refunds, pay more.

[adamr]

"When you cancel a flight, wouldn't it be nice to let Orbitz know or maybe for fun your customers?"

Do you check flight schedules before you go to the airport? Obviously you did. Again, if you buy a cheap, bargain flight you need to stay in touch. They obviously proposed a solution to you that you didn't like, and obviously you couldn't be bothered.

All airlines have cancelled flights. Deal with it. Roll with it. It doesn't matter how much you pay for the ticket!