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| View Poll Results: ON BOARD FOOD & BEVERAGE RECEIPT ERRORS | |||
| CHECK IMMEDIATELY |
   
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1 | 100.00% |
| CHECK AFTER LANDING |
  
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0 | 0% |
| VERIFY ON CREDIT CARD STATEMENT |
  
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0 | 0% |
| NEVER CHECKED |
  
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0 | 0% |
| Multiple Choice Poll. Voters: 1. You may not vote on this poll | |||
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#1
Sep 11, 2011, 1:29 AM
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On Board Food & Beverate Receipt Errors
On a recent flight, I bought only a Chicken Caesar Salad for $10, but my Credit Card statement shows a $18.29 charge for it.
Upon checking the actual on board receipt, an extra item (Fruit and Cheese) that I did not buy or receive, was added on. CHECK YOUR FOOD & BEVERAGE RECEIPTS IMMEDIATELY ON BOARD! American Express's excellent customer service accepted my dispute immediately over the phone. |
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#2
Dec 11, 2011, 9:50 PM
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Hi,
To me there's two parts to this.. The merchant, in this case the airline employee, has the first and primary responsibility to insure that only the correct charges are being sent thru.. but I also think that as the consumer you to have a role here.. and that's to use reasonable efforts to double check.. however, I do think that ball starts with the merchant and they've got to be sure that only the correct charges are being applied. |
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