[Joseph Cyril]

Hello,
My friend booked a non-refundable ticket for his family and myself from NewYork to Delhi in Etihad airlines on 25th Aug 2011.
We booked the tickets through an agency - MakeMyTrip.com (Travel Dates: Onward - 11th December 2011; Return - 5th January 2012).

While booking, we made a surname mistake in my name.
I've been calling both the airlines hotline and the agency's hotline for almost 2 weeks to resolve this issue over the phone, but in vain.
Both the customer care keep stating that the ticket has to be cancelled and the money will not be refunded.
I was dreading the loss, until I saw threads in this forum where the airline personnel have actually resolved the issue and smoothly too.
I am so happy to find positive results here.
I totally understand that the mistake is mine on the incorrect surname - no excuses. I am more than willing to pay small penalties.

I'm hoping that someone from Etihad airlines would notice this issue and resolve it for me without a cancellation

Any help is appreciated.

Best Regards,
Cyril

[Kevin]

Hi Cyril,

I have the same problem when I booked on the internet yesterday. I got the tickets issued with only the first four letters of my surname "BENN" insread of the full surname "BENNETT". I called the call centre in Abu Dhabi and was told I cannot change and need to cancel the ticket. However, I booked with my girlfriend so our ticket cost is about £2000 and I am not willing wo sacrifice so much money, over what should be a minor problem. I am travelling in 3 weeks and desperate for a solution so we can both take the same flight. This is my first experience with Etihad. I too am willing to pay an administration charge if needed. I understand that my ticket can not be cancelled without losing the fee, but they don't seem to understand that I don't want to cancel my ticket, I want to fly with them!

I called back again and was told to send an email with my passport scan and an explaination to the call centre and they would change but I've not had a response from them yet.

If you get any positive feedback I hope you can share the experience with me.

All the best,
Kevin

[Joseph Cyril]

Hi Kevin,

Sent you a message.

Best Regards,
Cyril

[Etihad Representative]

Dear Gentlemen.

Thank you for your posts. I have been advised that as of 01NOV 2011, all Etihad Airways offices are able to reissue tickets for name correction requests any time prior to departure of your outbound sector with a charge of USD75 or equivalent plus the Global Service Fee (if applicable).

The request must be for the same guest on the ticket and a passport copy is mandatory for all cases.

I hope this helps!

Cazzi B

[Kevin]

Hi Cazzi,

I have sent you a couple of private messages this morning. When I called the Etihad call centre yesterday they told me I couldnt do a name change and had to cancel the ticket.

Kevin

[Etihad Representative]

Dear Kevin,

I have double checked as you made me doubt myself! ... It certainly is possible, and if you would like to contact your nearest Etihad Sales office, or Call Centre, they will be able to faciltate this for you.

Thank you

Cazzi B

[Joseph Cyril]

Hi Cazzi,
I spoke to the Sales representative/Call center folks at Etihad airlines and they mentioned that it is possible only if we booked the tickets directly with Etihad airlines, not if we booked through an agency (eg: MakeMyTrip.com in my case).
They are insisting that I contact MakeMYTrip.com and ask them to reach out to Etihad airlines.

But, when I tried that, the agency folks were told by the Etihad support personnel that the ticket is nonrefundable and so no re-issuance is permitted and the only way is to cancel the ticket - without REFUNDS .

I am very sure that this is a miscommunication or ignorance of the policy by the folks at the call center.

I have tried it twice now.
Here are the blockades preventing easy resolution.
1 Non refundable ticket
2. Booked through an agency (MakeMyTrip.com)

I would go and try a few more times if I had the time. But I do not have that luxury now with only days left for my travel.

I am again seeking your assistance for resolving this issue.

Thanks again,
Cyril

[Joseph Cyril]

Cazzi,

I called them again today and I am getting the same reply that they cannot make the change for agency initiated request.

I find it ridiculous at the reasoning of this denial.

They do not entertain me talking to them and insist that only agency guys should talk to them. And if the agency guys did, they simply deny that the changes cannot be made.

This cycle is going nowhere and I am being thrown around in all the calls and contact that I make.

I have spent hours now in trying to get a name change done.

I believe that you are going to be my only hope at this point.

I am travelling this weekend and I'm afraid that the airlines will not make any changes after Friday.

Please help me.!!


Cyril

[Etihad Representative]

Dear Cyril,

I understand your frustration.

Please check your direct messages.

Regards

Cazzi B

[Etihad Representative]

Dear Nicoletta,

Please could you DM me your flight details and personal details, and we can look into this for you. Though I cannot guarantee that I am able to help, I will certainly try.

Kind Regards

Cazzi B

[a_lee35]

Hi Cazzi,

I have just sent you a DM regarding my problem. My issue is very similar to Nicoletta's above.

My situation is very desperate and am hoping you will be able to resolve.

Thanks again,
Alex

[jimworcs]

I have heard so many horror stories about Chrome Autofill. I would strongly advise anyone to not use this feature... it is a nightmare!

[Etihad Representative]

Hi Alex,

I have recieved your DM, and will try my best to assist you.

One of our team will be in contact shortly.

Kind Regards

Cazzi

[a_lee35]

Hi Cazzi,

I have left you a DM regarding my personal contact details.

Thanks so much!

Alex

[a_lee35]

Hi Cazzi,

Sorry about all the messages, but I still havent received contact from colleague and my agent is not making any real progress. My flight is urgently approaching.

This flight is really important to me and my family, and I cannot afford to make another booking.

You really are the only person that could change this, I don't know where else to go...

My contact details are: a_lee35@hotmail.co.uk +447923322569

Please do reply and thanks so much in advance!

Alex

[Mustaa]

Hi Cazzi,

I booked my ticket from Dublin, Ireland to Mumbai, India through Etihad site and have unfortunately not given my surname in the booking although my passport has a surname on it.
Name on booking is Mustaa Ali but name on passport is Mustaa Ali Hussain

I contacted the Etihad office here in Dublin to get the surname added in my ticket but after much discussion was told that they can only change 3 letters in my name and nothing more than that. The only way out according to them is to cancel the ticket, which is non-refundable and then rebook

Can you please help me out here as I'm not willing to lose the whole ticket amount just because of a surname addition.

Thanks!!

[Etihad Representative]

Dear Sir,

Please could you DM me your booking reference and flight details, and I can get someone to look into this for you.

I am unable to reply to your DM, however please be assured that this will be investigated.

Thank you.

Kind Regards

CazziB

[mel farnworth]

Originally Posted by Etihad Representative

Hi Alex,

I have recieved your DM, and will try my best to assist you.

One of our team will be in contact shortly.

Kind Regards

Cazzi

Hello please can you help me to change 2 letters on my first name on my ticket to bangkok Barney on the ticket and Barnaby on the passport (my first name ) many thanks

[The_Judge]

Why are you people so ****ing stupid????

[tenzin]

To whom it may concern,
I really need a help to change my surname on my Etihad airlines ticket which I will be leaving within 3 days. Me and my family have always been purchasing international flight tickets from etihad but somehow this time we made an error on my name. I am really in need of help but my travel agent is telling me to cancel the booking at the last time even though I already paid a large amount of money. Please help me!!!!

[Elisapb]

Dear Cazzi,

I have bought a flight with you (5 flights in total). Unfortunately I made a mistake and put one of my surnames (Perez) as middle name (since in Spain we have 2 surnames). Would it be possible changing my surname so it shows correctly?

It should be: Elisa Perez Balsera (being "Perez Balsera" surnames) instead of Elisa P Balsera

My reservation code: KDLACZ
Ticket number: 6072121076797/98

I have called you several times but no one was able to help me, I have sent you as well a copy of my passport.

Thank you very much for your help in advance.

Kindest regards,

Elisa

[Mee]

Dear Cazzi,

My boyfriend booked a ticket online but made a mistake with his last name. He filled in his first name as his last name so his name on the ticket is Warren Warren. He immediately contacted an etihad representative to change his last name but was told that they are unable to make any amendments and that the only solution is to buy another ticket since his ticket is non refundable. When he started complaining that the solution they gave him was ridiculous, he was told to send an e-mail tofeedback@etihad.ae. He immediately sent an e-mail explaining the issue and got a call from an agent. He was told to send a copy of his passport and that he would have to pay 75 USD as penalty for the surname change. It has been almost a week after he sent his passport copy but has not received any reply. His flight is drawing near and he has e-mailed every possible etihad*related e-mail addresses he can find to try to come up with a solution. He feels ignored and helpless and we don't know who else to turn to for help and we figured that you may be the only one who can help us with our problem...*Hope to hear from you soon.

Thank you.

Best regards,

Mee

[jkjudge]

Hi Cazzi,

To my relief, i could find some posts mentioning the same problem that i am facing right now.

My Wife booked a flight for her parents few weeks ago with Etihad airways through Vayama. New Delhi to Chicago for 1st Sept. 2014 the trip ID is SEWXZ4

Passenger names:
VIRINDER JUDGE
KARAMJIT JUDGE

i just noticed that 1st passenger's (my father in law) complete name is VIRINDER SINGH JUDGE and his passport shows "VIRINDER SINGH" as his first and last name. Now when he used to travel with in US, it wasnt a problem as he carries his Drivers License, with his full name on it. We also contacted Vayaare but there is nothing that they are doing and suggesting to purchase a brand new ticket L
But now, he wouldnt even be let inside the airport with these tickets back in New Delhi as it doesnt match his passport.

I request you to please help me get his name changed on the ticket, otherwise cancelling this ticket and buying other would really rip us off financially

Please let me know if i need to submit any further information or proofs to get this done.

many many thanks,
Gill

[shrutiahuja]

Dear Cazzi,


I am writing to you with a lot of hope as I see that you have helped multiple people on this forum with the last name change problem.

I have left you a private message as well. Please help me in getting the last name changed on 2 bookings that I did for my husband and my daughter (2 yrs). Booking were done through travelopod.com

Now, ethiad is refusing to make any modifications to the name which are more than 3 letters.

I cannot afford to lose this money by cancelling this non refundable ticket.

thanks in advance,
Please help me.

[danawoodhall]

Hi,

I have booked an international flight with an agency and they have spelled my name wrong by one letter.

I have called the agency and airline and they both are informing me that I can not have it changed.

I have plans to build an orphanage while I am on travels, everything is planned and money has been invested into this trip.

I need to be on this flight!!! Please help me as this is the only option that is going to work!!!!


THANK YOU!!

Sincerely,

Dana