[karen fodor]

Comments: I am very upset with a stewardes with an obvious attitude. Mybf did not sleep the night before he needs another hip implant and keptfalling asleep when we ot on the plane and leaning. I would straightenhim and all I thought was fine. Instead of saying anything to us ortrying to gently wake him she took his hand that had fallen and threw iton his lap for her to get by. She presented an attitude when heorigionally fell asleep by saying with an attitude is he alright in abad tone? He should not have been touched like that and if there was aproblem I should have been informed or he should have been woken nicely.This was unprofessional, crude and rude. Very inappropiate!! This womanpresented an air of attitude and arrogance thru the flight. I was afraidto say anything to her because of her attitude. She was older and hadshort frosted hair with bangs and wore ALOT of possibly expensivejewerly. Again a passanger should never be touched unless it isnecessary and your person needs alot of customer service training. I amvery upset and would gladly identify her in a picture or in personwhenever or whereever you wish. We both fly alot and I have never seenanything like this woman before and hope to not see her again either. Iam a very nice person and I will not have myself or my bf treated insuch a manner ever again. Touching a sleeping passanger like that couldfrighten a passanger to react badly when waking. I would like to make aformal complaint on this.

[PHXFlyer]

I guess the "stewardess" should have left your BF's hand dangling in the aisle where he could be injured by a passing passenger or cart or perhaps trip and injure someone else? I fly on a lot of red-eyes and the most annoying thing is to trip on someone who is sprawled out into the aisle. It is usually their feet but I'm sure an arm could easily cause someone to trip and fall as well.

If I may make a suggestion, if your BF is such a deep sleeper that he cannot contain himself within the confines of his seat you should think about a window seat next time. That way his limp appendages won't protrude into the aisle and cause a trip hazard.

[jimworcs]

I suggest that we set up an identity line up and a two way mirror. Then Karen can inspect the line up, find the culprit... but watch out Karen.. these criminals can be very clever. She might not be wearing the jewelry and could be wearing a false moustache and dyed the frosting out of her hair... in any event, we need to find and eliminate these "touchers". It is the beginning of the end when you allow that kind of touching...IT IS AN OUTRAGE

[Corbel]

there are always arms, legs, knees, feet etc. in the aisle. when i come by with a cart, i will move their legs etc. tap them gently and say excuse me or push their knee lightly. she (more than likely) moved his hand so that she wouldn't hit it, or trip. this sounds innocent to me and your blowing it out of proportion.

[karen fodor]

Obviously a few have had some nonsense fun with this. We travel alot and I am a very nice lady who acts accordingly. It is funny that the execs at the airline agreed that a passanger should not be touched unless they cannot be woken and a negative attitude should not be displayed by the flight attendant. we all have jobs and we all must be customer friendly to all. Also we are all human and must respect each other privacy/space and use COMMON COURTSEY when dealing with others. I am not one to blow things out of proportion-I am more the type to help and make excuses for others because there are always 2 sides to a story. My boyfriend is in a job with alot of security surrounding it also--which is something that sould not play into this but was mentioned. When we are on an airline we ALL expect to be treated with RESPECT. Obviously from these answers you may want to rethink if you had been the passanger or part of this group of professionals and had recieved this treatment from a person giving of very negative comments how would you have felt and how fast would you have contacted the airlines to voice your comment. I bet if you had been there and been with me you would have spoken up immediately and questioned their actions. You were not their and you have posted your opinion as an uninformed person who did not witness the incident at hand.

[PHXFlyer]

Nonsense fun? Really? The fact is your sleeping SO with his limbs spilling into the aisles was a tripping hazard. I really think you overreacted with the whole "inappropriate touching" claim. Point to the anatomically correct doll and show us where the bad lady touched your no-no places! Puh-leeze. Grow up already!

[jimworcs]

My boyfriend is in a job with alot of security surrounding it also--which is something that sould not play into this but was mentioned.

What the heck does this mean? What does his job having a lot of security "surrounding it" have to do with his dangling arm? Who mentioned it?

Getting a company executive to say that

a negative attitude should not be displayed by the flight attendant

doesn't mean that they agreed with you about his incident. It is self evident and akin to saying "our baggage handlers should not steal from the bags". Although, now you mention it, airline executives are not very good at enforcing either of these two self evident truths!!

Your boyfriend, who is in a job surrounded by security, seems hypersensitive to touch. Might I suggest that before he takes a flight, he perhaps considers taking a sedative to help calm his nerves so that if someone does have to touch his arm, he is able to handle things a little more calmly and is perhaps not quite so distressed. As you are a nice lady and find this equally distressing, you may wish to consider taking one too.

Travelling can be very traumatic. Last week I was on a tram and as someone was getting off his backpack brushed against me and I had to grab one of the poles to steady myself. Naturally, I was distraught and wrote to Prague Transport Authority to complain but they didn't have the decency to even reply. I also put a claim into my travel insurance company, but can you believe it, they havn't even processed it. They seem to think that when you are travelling on public transport that sometimes you are likely to be touched. I don't know that the world is coming to.

[karen fodor]

PH I see a very strange bad attitude with alot of negativity and very bad judgement on your part also. I will stay true to myself and only wish you well. Being the caring and loving person who I am and who is being very generous to this gentleman at this time (and I am being generous with that word "gentleman") and showing alot of class on my end and dignity. Now please sir do so also on your end.

[karen fodor]

Jim....obviously you were not there with us on the flight and we did not react badly to anyone. We were both very nice, positive and very calm. We are both very positve, nice people who get along very well with others. Again you need to stop judging others as you were not there to witness the situation. And you are associating something that happened to you and you could have possibly over reacted to your situation...my situation that you did not witness and me over reacting is not something I do in my life or job. You possibly may need the happy more than I. Please show appropiate respect for others.

[flyhi152]

Obviously this airline has a big problem with arms or legs in the aisles: I was returning from Europe and had not slept for almost 20 hours. When I fell asleep on my connecting flight with US Airways, I suddenly woke up when a female flight attendant slammed her cart against my knee. I complained to her and all what she had to say was that these kind of accidents can not be avoided because there is no way for her to see if there is something in the aisle. What is strange for me is that this has never happened to me before with any other airline and I have been flying for almost 40 years. I called the company the next day when my knee had been swollen and turned into different shades of green and blue and was told to submit a complaint through their website.

The "automated message" that I received from them said "A member of our Customer Relations team will respond to your feedback as quickly as possible... Our current response time is 5-6 business days." This was about 2 weeks ago and I have not received any other message from them.

[Butch Cassidy Slept Here]

It sounds like you have no witnesses, nor did you try to report/pursue this matter immediately on arrival (before leaving the airport.) Your case may be similiar to workman's compensation cases where the employee loses because he failed to report the accident, to the employer, immediately.

Whatever you do, insist on a cash payment for your injury. Asking for miles or a free ticket (which are worthless things anyway) will make you sound like someone trying to rip-off the airline.

In any case, good luck.

[flyhi152]

I reported it immediately when I talked to the FA who injured me, if there were any additional steps that I should have taken (Report Form ?) why wouldn't she give it to me ? Shouldn't the crew be trained what to tell a passenger when he has been injured other than saying something like "these kind of accidents can not be avoided" Maybe US Airways even trains their staff to downplay injuries and not to respond ?

[missylynn]

These things do happen. I have been a flight attendant for over 20 years and I have hit many knees and elbows with the cart. No, we cant see all body parts that are out in the ailse that is in front of the cart. We make announcements to watch your elbows, feet and knees as the cart passes, but as usual our announcements are ignored. When I have hit someone, I say I am sorry and that is the end of it. No one has ever made a stink about it. I am hit all the time by legs, arms and feet and have the bruises to prove it. Not the first "I'm sorry" is said to me. My advice to you is next time keep your knees as well as any other body part out of the aisle to prevent injury to yourself.

[flyhi152]

Or not to use this particular Airline anymore. I never got injured on any other Airline. So you people make an announcement and if someone is sleeping than you just make your way by ramming the cart against the knee that is in the way- why bother, its ok to hurt a passenger, his fault to fall asleep ... I understand.

[missylynn]

First off, I do not work for this airline, and it isn't just a problem with this airline, it is EVERY airline. Ask any flight attendant, we have all done it. And no, I did not say that it was ok to hurt a passenger. We try to watch for obstructions in the aisle but we can not see them all. You are not the first person to be hit by the cart and you are certainly not the last. It was not intentional as the FA clearly told you she could not see. I'm sure she was not on a hunt to look for knees in the aisle that she could hit with the cart. Those carts are extremely heavy. They are not easy to push when you are climbing or descending.
Yes, you "complained" to the flight attendant. But did you tell her that you were injured? I have ran over toes, hit knees and the back of elbows, all of which was not intentional because I could not see, and have never had anyone "complain" or make a fuss over it. I'm sorry you were hurt, but it sounds like you are making a big deal out of nothing.

[flyhi152]

Yes, I can confirm that this thing was extremely heavy and hit me extremely hard. I tried to talk several times to her making it clear that she injured me. I was under the impression that US Airways trains their employees to downplay these accidents if possible. I also believe that it is more important for this airline that the job gets done in time and the way how they reacted leaves me with the impression that flight attendants learn that it makes their job a lot easier by just slamming their "weapon" against anything that is in the way rather than waking up a sleeping passenger. I am assuming that US Airways advises their employees in training "don't worry, it won't have any consequences for you, just smile and say sorry, never ever ask a passenger if he would like to fill out an accident report form..."

It looks like they only provide an accident report form if the blood is all over and the passenger has to be hospitalized. This airline never responded, even to a certified letter but I am sure that they are following our discussion.

[ahrefony]

This has been my need to answer, today was finally discovered, thanks for your sharing, is really a good article.