Notices

Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Other Airline Complaints If we receive 10 complaints about an airline, we will create a specific section for it above.

Thomas CROOK

Tools...

Thread Tools

Display Modes

Feb 27, 2010, 3:34 PM

Lorenzo LC Lorenzo LC is offline

Join Date: Feb 2010

Posts: 1

Thomas CROOK

I recently visit the Fly.ThomasCook.com website to book flight only from the UK.
Having viewed the site two weeks earlier I observed the previously advertised seats had risen in price by £40....now £210 each...and these were sub-headed as only 6 left at this price. I subsequently booked.

You can imagine my frustration when I returned to the website earlier today to find the price had dropped by a further £40...and these were sub-headed as only 4 left at this price. For the sake or 4 days I've lost £120 (3 seats booked)

Surely this practice of sub-heading seats in this way is mis-leading and OK if it is not and I have no recourse to complain, its a warning to others of their devious practices.

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools
Show Printable Version Email this Page
Display Modes
Switch to Linear Mode Switch to Hybrid Mode Threaded Mode

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Thomas Cook Airlines UK	Fay Donaghue	Other Airline Complaints	9	Oct 31, 2009 1:15 AM
Air Transat (and Thomas Cook) - leaves two minors stranded	Kristin P	Other Airline Complaints	5	Aug 14, 2009 12:30 PM

All times are GMT. The time now is 3:13 PM.

Thomas CROOK

About Us

AirlineComplaints.org

Advertising