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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

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Continental's Elite

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Mar 5, 2010, 7:39 PM

Joe Zambito Joe Zambito is offline

Join Date: Mar 2010

Posts: 2

Continental's Elite

Continental Airlines calls its best customers “Elite”, but this is in name only and not in practice!

If you travel as frequently as I do, 141,861 miles in the first 5 months in 2009, and pay thousands of dollars on airfare, then you want to be rewarded for your loyalty and get upgraded when first class seats are open. With Continental Airlines – don’t count on it!

Consider this – I am a Platinum Elite which is Continental’s highest ranking frequent flyer; however, on my most recent flight I was #1 on their upgrade list and with 3 seats open in first class I thought the upgrade was a lock-in. Not so – a Continental employee (flight attendant) got one seat and two other travelers lower on the upgrade list got the other two seats. This is called Elite status!!! Continental doesn't Elite you - they “Delete” you!

I wrote Continental’s Customer Care Department but I have not received a response. Maybe, they Deleted their customer care department too!

When looking for an elite frequent flyer program - Delete Continental from your list.

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