Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Customer Service 3 months later i received my baggage- and half the things missing

Tools...

Thread Tools

Display Modes

May 7, 2008, 3:06 PM

tonic123

Join Date: May 2008

Posts: 4

3 months later i received my baggage- and half the things missing

On 14 jan i flew AA from LAX to DFW and ofcourse AA "delayed" my baggage. After 3 months, on April 22 i receive my baggage- torn, tattered and half my things missing. I have sent several faxes, email, letters...but i havent received a single reply.
I am an international student ...so i've had to buy all my clothes and everything because of the delayed baggage. Its cost me hundreds of dollars. In this three months i have not received even a penny from AA, no compensation, no phone calls, no emails ...nothing.
Can somebody help me? Am i entitled to get a compensation? or is it just because i am a foreigner that i am being treated this way?

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools
Show Printable Version Email this Page
Display Modes
Switch to Linear Mode Switch to Hybrid Mode Threaded Mode

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Customer Service Paid for Buisness received Econonmy seats	ljgflyer	United Airlines Complaints	0	Dec 15, 2007 8:15 PM
Baggage Problems Missing Baggage in Bulgaria	kvel627	American Airlines Complaints	0	Sep 17, 2007 8:33 PM
Suggestion Top Ten Things AA Can Do To Improve The Customer Experience	AADFW	American Airlines Complaints	0	Sep 9, 2007 4:59 AM
Baggage Problems lost baggage - more than four months with no reply!	baginlimbo	Delta Air Lines Complaints	0	Jun 30, 2007 8:24 PM

All times are GMT. The time now is 7:03 AM.

Customer Service 3 months later i received my baggage- and half the things missing

About Us

AirlineComplaints.org

Advertising