[uksimon88]

Some years ago I went on a short holiday to Japan. During that holiday my mother sadly died. I had a fixed, and unchangeable ticket for a later date with KLM and I asked the KLM Tokyo office if there was anything I could do to return home as soon as possible explaining to them the sad event I had just experienced. I explained my understanding the restrictions that were attached to my ticket but I was on limited funds and asked for some consideration. They flatly refused to accept this saying I could not use this ticket, in anyway and there was nothing they could do to help other than to offer a single ticket home at the full fare (a substantial amount of money). I suggested, as a compromise, that I would go to the Airport and wait standby and if there was an empty seat perhaps I could travel, again this was refused and there was no compassion or understanding of my plight, in fact the way I was spoken to was cold, arrogant and rude. I purchased another ticket via Virgin Atlantic that was almost half the price offered by KLM and returned home for my mother’s funeral.
When complaining to KLM customer care (?) in London they were very unsympathetic and even suggested that this was my fault as I did not have any travel insurance, as a further excuse they stated only business class seats were available, (even though Tokyo offered to sell me full fare economy). As a way of a cheap and heartless olive branch KLM London offered to return the unused portion of the ticket (the return fare) but, only providing I supply a copy of my Mother’s Death Certificate proving my mother actually died. From that moment I requested KLM to cease all advertising to me, I closed my frequent flyer account and requested they donate all my air miles to the President and CEO of KLM.
Advertising did stop, until recently when it has started again into my email account, and rather frequent. Do I have the right to take action to stop this? Any suggestions welcome.
Thank you