[All Business]

Flight 40 from El Paso to Los Angeles on July 6, 2012 was the worst flight I've ever taken. Boarded the plane to find the air conditioning blasting so loud you could not hear the Capt. or flight attendant announcements, and the temperature was extremely cold. During flight, three passengers complained to the stew, who complained to Capt. Frank who was in control of the a/c, yet the temperature remained freezing. Mid-flight the stew announced an apology to the passengers, stating she had told the Capt. three times that passengers were complaining about cold, but he would not adjust the temp. Upon deplaning, I followed the Capt. to McDonald's and asked him why he failed to turn down the a/c. He stated his temperature in the cockpit was just fine. I again stated the passengers were freezing. He again stated he felt the temperature was just fine and that if I had a problem with it I should "complain to Mr. Boeing." Shocked, I stated "You kept the plane freezing on purpose!" Capt. Frank then leaned his face to within five or six inches from mine and grinned. At that, I turned and walked away. I am cancelling my Rapid Rewards Visa card and switching to AmEx and Alaska Air points programs. I will never fly Southwest again.