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Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Reservations Cancellation with Etihad and makemytrip.com

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Jul 19, 2012, 2:37 PM

anoov81

Join Date: Jul 2012

Posts: 2

Cancellation with Etihad and makemytrip.com

We booked the tickets for my in laws from Chennai to NYC for the month of August. My father-in-law is sick right now and is not in a situation to even walk and hence we are planning to cancel the tickets. We did not realize its a non refundable ticket while booking. Anyways we called makemytrip.com and they said the ticket can be used within 1 year but should be the same route and the same passengers. Is there a way,we can make use of the ticket using different passengers? We don't think my in-laws can travel even next year due to their health conditions. We don't want to loose $3000+ for cancellation of tickets.We called Etihad airlines but they are refusing to do anything since we booked through makemytrip.com. Can someone from Etihad please help with this situation?

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Reservations Cancellation with Etihad and makemytrip.com

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