[scomplaints]

Another unpleasant flight with Jet2.com. However I always hated the fuss about all the procedure particularly before the journey, but even if it is frustrating, once you have done it, you can just lay back and enjoy your journey. Well, at least you would think so. Perhaps it is the air and the atmosphere - I do not know -, but sometimes I do get very emotional on the plane and would wish people just leave me alone or at least be understanding.

On this day I had to bring my journey forward for family reasons, therefore I was in the very sensitive mood. Bloody Jet2.com had the usual approach: first of all the customer service at the airport did not want to help me to find out whether I could move my flight I have already booked a couple of days forward or not. They wanted me to find a telephone and phone a very expensive number from a telephone box or from my pay as you go mobile phone from a foreign country!! Finally, when I convinced them this is a very stupid idea and that is what they are for (to help me), they contacted their central office, got the permission to change my flight, but I paid 1.5 times more(!!) for this manouver.....Whilst my original return ticket cost approx. £100, this transaction for the return journey had cost about £150 just itself...

I paid as I had to, but I was very embittered and as I outlined above I felt already voulnerable enough. Finally we got on board, but the plane did not want to move, as it was a hot day, I felt really dehydrated since you are not allowed to take liquid with you on to the plane, the cabin crew did not start serving yet until we were not in the air, therefore I was just waiting and started felling really bad. I asked a member of the cabin crew what are we waiting for as I was very worried that if we arrive too late, I would miss my last train to get home and needless to say that would had cost me another £50-£60 to get home by taxi...

They said that we did not have a permission to take off just yet, but we will departure shortly. I felt I was going to collapse, but as the staff was quite rude when I made my enquiry, I did not want to make any fuss, just closed my eyes and tried not to concentrate how dehydrated I was. Felt completely miserable, but also very angry.

Finally we took off, I was thinking about my family and got very emotional, I missed them a lot. The cabin crew started serving, so I got my water at last, but at the next round one of them asked me if I wanted a raffle ticket or something when I briefly stated no thanks, she started mocking around - "No? You just sitting there miserably instead..." or something like that. I could not believe my ears, but could not be bothered to take a notice of her, however deep down I really felt outraged.

When we finally arrived, they did not want to open the front door with some stupid excuse - like they do not open it after 9pm or something liek that - so everyone needed to get out on the back door, but it took ages for them to open that door. When I was asking them why we cannot get out at the front door, they just laughed at me and in a very cheeky way excused themselves as usual.

I was in the rage as I had a very little time to ran through the airport check out, get my suitcase and get over to the train station to catch my train, so in my desperate situation just said "but I need to catch my train, cannot mess around..." The cabin crew just laughed and there was a skin-head-type of passenger, who started mocking around about this and making remarks, then when we finally started moving towards the door he deliberatly stopped to annoy me as I was behind him - I played with the thought for a sec perhaps I should rip his balls off - bloody malicious ba***ard!! But luckily I managed to get out as quickly as possible and got my train in the end.

I did complain later on that I should not have paid 1.5 times more for my return journey however, as I did find it unfair and outrageous, but as I needed to travel, I was willing to pay.

In the price details section it turned out that I paid for not only the administration fee, but everything else (airport tax, fluel cost, etc.) twice, but I only travelled once! So I cannot understand why we get charged for all of these again when only the administration fee would be reasonable???

They surely do not pay more taxes for the airport or the fuel, so it would make no difference to them....Of course they rejected my request for refunding the unreasonable charges... Bloody **** and greedy company! The top of that their staff is horrible and some of them are really malicious. I wish every single one of them to get this back in their life at least a hundred and fifty times!! Needless to say these people involved are all from the UK - how typical and also pathetic they are!