[ruth]

I sent luggage from Johannesburg to Dulles. I was sent an e-mail when the luggage left Joburg. I was not told that the luggage had arrived at Dulles. I went there on my own and was told that I have to pay $674 dollars for storage. I was NOT notified that the suitcase had arrived.

What's more, the contents of the suitcase is worth about $100, but they are my clothes.

Moreover, when I asked what they would do with the clothes, I was told that they are just going to dumb them. The tone of the worker was so abrupt and ill-mannered that I was totally shocked. I always appreciated British Airways, but after this incident, I will think twice before booking on this carrier.

I would really appreciate getting back my suitcase with its contents, especially since I was not informed that it had arrived at the airport. I would also appreciate your looking into the matter and contacing me at your earliest convenience.

Thanks.

Ruth Rhone