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#1
Nov 17, 2012, 1:09 AM
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Flight left 27 min before newly posted time, leaving us behind
AS 856 LIHOct 05 12 11:17 AM
After receiving two e-mails that Flight AS 856, was to depart at 11:17 am a delay of 42 minutes. We arrived at the gate at 10:50 am only to find out that the flight had closed ( 27 minues before our posted departure time). The gate agent had a departure time of 11:04, our e-mail from Alaskan stated 11:17. She closed the flight, even though she has received word of our delay. The airline offered $75 as compensation. The website states : to be there 30 minutes before to "protect the reservation". Our reservation was still protected but the plane left 27 minutes before sceduled and advertised departure. NOT FAIR! |
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