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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Flights Canceled / Delayed / Overbooked Were you on a flight that was delayed, canceled, or overbooked?

Canceled / Delayed / Overbooked Ridiculous maintenance issues

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#23

Mar 24, 2013, 5:14 PM

The_Judge

Former Airline Employee (NOT OFFICIAL REP)

Join Date: Oct 2008

Posts: 1,113

Quote:

Originally Posted by brookekeith

Are u a ****ing moron. I said i was a captian to begin with. For ****s sake open your eyes and ears and listen. Jesus.

I just ran across this post while reading up on you........

Quote:

Originally Posted by brookekeith

I am sure i am a FA. Those types of videos you see are usually taped by airline marketing or your seeing it on youtube and has been obtained illegally. I assure you that your lucky you weren't arrested and put in a little room as since 9-11 it is a felony. I suppose a "gay" has filmed on aircraft but someones preferences has zero to do with federal regulations anyone caught video recording a grounded aircraft is subject to punishment for the violation. Your lucky your day wasn't spent in a little room instead of just being removed it could've been a really really bad day. I am sorry you experienced a rude FA i am a nice FA and hate to hear about ill treatment to passengers or to crew members alike. Just be careful if you video tape things as the end result could be a real bad day.

So are you a captian (your spelling) or a FA?

http://www.airlinecomplaints.org/sho...5&postcount=10

Last edited by The_Judge; Mar 24, 2013 at 5:17 PM.

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Canceled / Delayed / Overbooked Ridiculous maintenance issues

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