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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Customer Service Have you had any problems with Continental's Customer Service? Have Continental employees treated you poorly?

Customer Service Poor Customer Service TRACKING NUMBER: A00003347014-00019

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Oct 4, 2007, 8:43 PM

mblagg

Join Date: Oct 2007

Posts: 1

Poor Customer Service TRACKING NUMBER: A00003347014-00019

I missed a Continental flight from Houston to Anchorage back in June of 07. The cause was due to weather. The orignal flight was from San Antonio to Houston and then from Houston to Anchorage. When we got back from our trip I filed a claim with my travel insurance agency. They advised I had to get proof that the flight was delayed to to weather. I filled out an e-mail and sent to delayletter@coair.com. It took over two weeks to get an e-mail back. When I finally did it said control tower delay. I sent that to my insurance company and they advised the flight had to be delayed due to weather. We were told by Continental that the flight was delayed due to weather. I sent another e-mail almost 3 weeks ago to the same e-mail address and have not recieved anything yet Please help

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Customer Service Poor Customer Service TRACKING NUMBER: A00003347014-00019

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