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#1
Jan 15, 2009, 4:49 PM
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Reservation Changes, Delta UGH
In April 2008 I made a reservation using Sky Miles for a flight on 1/29/09 LAX to Puerto Vallarta. On 1/14/09 I went on line to check in & found Delta had changed my itinerary without consulting me. The changes were totally unacceptable. They didn't even try to reschedule me to one of their Partner Carriers. Instead I was routed to Salt Lake City with an overnight delay, flying to PVR on the 30th. Then they cancelled my return flight & rescheduled me two days earlier. What a way to screw up a vacation. After much haggling with an agent I cancelled the ticket & have no idea what is going to happen to the monies & Sky Miles I used.
I went on line after that & was able to get a flight for the days & times I wanted. It took five minutes! Delta, never again. |
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