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Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Reservations A change in flight but no refund

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Jul 27, 2009, 9:05 PM

donnafholzer donnafholzer is offline

Join Date: Jul 2009

Posts: 1

A change in flight but no refund

I recently booked online and purposely picked one leg of my 4 leg trip that was more expensive than others. It was at a more convenient time. I received confirmation but the very next day I received a notice that United changed that particular leg to one not as convenient. I had looked at that as an option originally and noted that it was $90 less expensive but decided not to take it. They changed my flight but charged my credit card for the orignal selection. Has anyone had this happen?

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Reservations A change in flight but no refund

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