[ceeemvee]

The return portion only of a round-trip flight from Phoenix to Spokane was cancelled. There was a $169.40 charge to do this, with the assumption that there was credit available to be applied to future travel. However, it appears that there is no credit available for future travel and this charge was merely a USAir fee that we incurred for being polite enough to cancel the reservation. This absurd charge is unwarranted and excessive to say the least. Instead, my boss should have merely not shown up for the flight. I called USAir's customer service department (Audrey, whose ID number is AU), and frankly I would be hard-pressed to remember when I have been spoken to so rudely.