[memphis mom]

Although my e-ticket was reserved through Delta, and confirmed as Delta, yesterday I was apparently booked on a Northwest flight. Arrived at Miami more than 2 hours before my flight to Miami and used the kiosk to check in. Little did I know that a process which is easily handled at every other airport (by every other airline) is apparently quite difficult for Delta. At the kiosk I learned I was on a NW flight (who knew) and needed to get into a que with my boarding pass to check my bag. The line was at least 60 people deep-but how long could this take, after all we were just getting oor bags tagged????? The answer-hours!
The line did not have a dedicated agent(s) instead we were actually in line to be taken after the international passengers were checked in, which means one person in our line was taken care of about every 3-4 minutes. At some point when I had been in line 1 hour and 15 minutes, one of the folks in line got the attention of a "walk around" agent explaing that the flight to Memphis was scheduled to take off in 45 minutes and we all had to still make it thorugh security-after checking our bags. This agent told every one on the Memphis flight to form a new line-you can imagine the safety issues of 25 folks with their luggage trying to move from one line to another and we were finally checked in (I felt a little guilty moving ahead of all the other folks in the first line-but I had a flight to catch).
When I asked the customer service agent what logical reason we were in line this way-she told me "because you are checking bags" and walked away. For this I paid $15 and wasted so much time and more than a little stress.
I made my flight with about 5 minutes to spare-but will never book the 4:00 Delta flight from Miami to Memphis and informed my office that my Airline of last choice is now Delta.