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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

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BMI Baby - Budget airline complaint (BMI)

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Aug 3, 2009, 9:36 AM

Mark Williams Mark Williams is offline

Join Date: Aug 2009

Posts: 1

BMI Baby - Budget airline complaint (BMI)

I booked a flight on line for my son and his girlfriend to travel from Cardiff ( U K ) to Almeria ( Spain ) with BMI Baby ( Budget airline in the UK ).

They both attended the airport on the day of departure to be told that the flight had been cancelled 4 weeks earlier. They were not the only passengers at the airport that morning expecting to travel to Almeria.

The airline told him that I must of been informed by e mail and the monies had been refunded via my credit card.
The monies had been refunded as they stated ,but as my monthly statement had not arrived I was unaware of this on departure day, but they had clearly not informed myself by e mail of the cancellation.
So as my son had arranged a car and the rental of a villa I paid on the day of departure a flight to a nearby airport in Spain at a cost to myself of about £350 more than the original payment
What is my course of action now?

Last edited by Mark Williams; Aug 3, 2009 at 9:38 AM. Reason: Deatails

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BMI Baby - Budget airline complaint (BMI)

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