[cboado]

My husband and I flew from New York to Madrid, Spain with our 1 year-old twin daughters in July 2009. Our first trip with our babies, we assumed that we would receive some kind of assistance from Delta, at the very least, by allowing us to pre-board and/or getting bulkhead seats in order to give us more room to manuever with the babies. Not only were we given seats all the way in the back of the plane, but not one person was willing to give us any assistance or even allow us to pre-board in order to get ourselves settled before the rush of people entered the plane. I asked several different Delta representatives at check-in, and at the gate itself, if we could pre-board and no one even bothered to attempt to empathize. The standard, monotoned response from the emotionaless agents we got was "we don't pre-board anymore". Really?! Very compassionate of you Delta. That's the last time this traveling family will be using your "services".