[Luis 11]

The staff at the airport in Mexico City told us to go to the wrong departing room which caused us to miss our fly to Cancun on Wednesday, 7/22/09 at 2:45 PM. After this happened, I asked the Aeromexico personnel what should I do and with no willingness to help from the staff at the booth we were told to wait on “stand by” and see if there were any empty seats available on the next flights. Two flights left and all I noticed that my "stand by" tickets were always put at the bottom. I noticed that 4 to 6 people were called when empty seats were available on each flight. I asked the person at the booth again, why they called other people and not my name. I was told that the persons on the waiting list had priority (no one told me that before!); I asked them how do I get on the waiting list. They told me that I need it to pay to have our tickets printed (NOTE; this is in addition to what I had already paid). I went to the ticket booth and they charged me $120.00 dollars!!! to “print” 3 tickets (one for my wife, one for my 21 month old baby, and mine). When they were doing that they told me that I also needed to have my return back tickets re-instated because they "automatically" cancelled my flight back!!! They claim that they have the right to do that. They don't care if you had book your hotel and car rental and that you would lose money when they cancel your trip. Needless to say that they also charged me for doing that an additional $380.00 dollars!!! Aeromexico took advantage of my predicament. I would've lost more money if I had to cancel my hotel reservation and car rental. I finally left 8 hours later on a flight at 9:45 PM. Let's this be a lesson for everyone. I would never flight in Aeromexico again and I would strongly advice against anyone who plans to do that. Aeromexico have no costumer service at all and they totally take advantage of people's situations when possible. I hope that more people realize what a mistake would be to use their services.