[disappointed]

my flight was just cancelled due to weather and although I understand that this is unavoidable, continental hit an all new airline low in their response to customers. They refused to transfer my family (including an infant) to another carrier (there were other flights available on other carriers). Then, when they found the first available flight on their own planes which was 6 days after we were originally supposed to fly out, they requred us to pay for our own upgrade (upgrading is free to them) in order to get on the plane. They also refused to issue any stipends for having to extend our vacation 6 days, miss work and find new places to stay as our hotel was booked. The response when I questioned to customer service representative as to whether we were supposed to sleep in the airport for 6 days was "when it is weather, we are not reponsible for transfering you or vouchers." Incidentally, I had 2 other friends who were cancelled on other airlines for the same weather. Delta gave one of them a free upgrade to fit them on a plane 2 days later, and US air transfered one of them to another carrier, proving that airlines do make accomodations... just not Continental.