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Old Aug 20, 2009, 3:46 AM
Gcals Gcals is offline
 
Join Date: Aug 2009
Posts: 3
Default Horizon Flight AS2478 Cancellation 8-14

Well; I knew it had to happen eventually. One of the weedeater-8 junk
turboprops Horizon uses from Seattle to Santa Rosa, CA. broke down. The
last flight scheduled for 6 PM Friday. It had some problem with the cabin
pressurization system (or so that was the story). The pilot and a
technician could be seen fiddling around at an access panel outside trying
to figure it out. A couple of shrugs later and we get the announcement that there will be a delay while they run an engine to attempt to figure out the problem. At this point 70 of us have been in the double-wide they use for the "gate" in Santa Rosa with bad AC for 45 minutes already. They mess around running an engine on the thing for another 45 minutes and finally shut it down. I see the baggage cart wheeling up to the cargo door, and I know what's coming. At this point it's 6:45 PM (we got into the double-wide at 5:15). The announcement comes that it's canceled and we should all go to the ticket counter to make other arrangements.
Picture this: 60+ people lining up at the ticket counter at once, and ONE person running it. She got no help for the duration, and by the
time I got up there it was just about 9 PM. Of course, by this time there are No flights for Saturday so my only option is to be put up
overnight, come back to the airport, and get a bus down to SF in the morning to catch an Alaska actual airplane back to Seattle. It's hard to
point out what's more negligent; the bad airplane, the unnecessary delay
in getting us out of there, or leaving only One person at the ticket counter
(and She's the only one who gets any credit for having to deal with the
mess her idiot employer left her). If you must fly into Santa Rosa, avoid
any late flights since it's likely if anything goes wrong (and it's likely), you'll
be stuck.
 

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