[mgoodman@pacificlife.com]

My family flew on Delta flight 4558 from Salt Lake City to Kalispell, MT on August 29. Although Delta personnel were aware that the air conditioning unit on the plane broke down earlier that day, passengers on flight 4558 were not informed that there would be no air conditioning until after the plane was fully boarded and we began taxiing out to the runway. The temperature in SLC that day was highter than 90 degrees so imagine what the temperature was like INSIDE the plane. Intolerable. We were further informed that the plane would need to fly at a low altitude AND that there was no running water in the plane!!!! When arrived, we learned that 3 of our 4 checked bags were on the wrong flight. We had family members fly on an earlier flight (same itinerary) and their bags were on OUR flight. Unbelieveably, the flight attendant kept a positive and pleasant attitude during the entire flight and calmly stated "I'm used to this." These conditions are inexcusable -- both for the passengers AND the flight attendant. I feel that Delta compromised the health and safety of their passengers and should have given us the option of taking an alternate flight. I submitted a formal complaint to Delta today.